The DoubleTree by Hilton Asheville Downtown is in the heart of Asheville, within walking distance of shops, galleries, and restaurants. The Orange Peel and Rabbit Rabbit music venues, River Arts District, and Harrah’s Cherokee Center are less than a mile away. Guests can enjoy a locally inspired menu and mountain views at our rooftop bar, The Montford. The hotel is located at 192 Haywood Street, Asheville, NC 28801.

Summary:

The Food & Beverage Outlets Manager is responsible for overseeing the successful operation of all food and beverage related outlets to include: restaurant, bar/lounges, & room service outlets. Under the direction of the Director of Food and Beverage, the Food & Beverage Outlets Manager is responsible for ensuring that all F&B operations are carried out professionally, exceed hotel brand standards and maximize profit.

Essential Duties and Responsibilities:

• Plan and direct daily operations for all food and beverage outlets including restaurant, bar, room service.
• Responsible for the coverage of all front of house shifts for all related food and beverage outlets as needed/directed.
• Create weekly staffing schedules for all front of house service staff members and ensure labor costs stay within budgeted payroll guidelines.
• Implement effective cost controls for beverage and labor and adhere to budget guidelines.
• Monitor all cash handling in all outlets in F&B.
• Monitor/Audit food and beverage transactions by spot checking activities in the restaurant, bar and post paperwork.
• Make sure all opening and closing procedures/checklists of outlets and events are adhered to.
• Regularly review, evaluate and respond to customer satisfaction and/or dissatisfaction of the outlets.
• Ensure compliance with all Hotel brand policies and procedures that relate to food and beverage, as well as local, state and federal laws and regulations.
• Hire, train, supervise, develop, discipline, counsel and evaluate associates.
• Maintain cleanliness standards and compliance for the state and county Health Department & Hotel brand standards.

• Responsible for assisting in the daily execution of department budget, expenses and profit.
• Responsible for the supervision of all non-exempt restaurant, bar/lounge, and banquet personnel. Indirect supervision of BOH personnel in the absence of the Executive Chef.
• Ensure F&B staff is properly trained to brand and PHG standards and able to carry out the operations of each outlet standard (restaurant, bar, room service).
• Conduct monthly service trainings for F&B service staff.
• Drive outlet revenues through strategic marketing, promotion and up selling efforts.
• Ensure that all complaints regarding food quality, service, or accommodations are investigated and resolved as directed by the Executive Chef or General Manager.
• Schedule and receive beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll, and review to ensure that expenditures are authorized and meet budget standards.
• Work with the Executive Chef to establish standards for personnel performance and customer service.
• Work with the F&B Director to estimate liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
• Record and analyze the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Responsible for inventories of equipment, small ware, china, and beverages.
• Actively engaged in attracting and retaining talent within the F&B department to the organization.
• Perform other duties as requested by the F&B Director.
• Social Media Management- responsible for creating, implementing, and managing the social media presence and strategies of a company or organization. Their main goal is to increase brand awareness, engage with the target audience, drive website traffic, and ultimately achieve the company's marketing and business objectives through social media platforms.

Knowledge, Skills and Abilities:

• Ability to work with management, associates, guests, and general public in a courteous, tactful and patient manner.
• Approach each guest interaction with the mindset of exceeding guest expectations and contributing to the overall guest experience.
• Establish and maintain effective working relationships with associates and department heads.
• Thorough knowledge of the food & beverage operation from the back of the house and front of the house.
• Ability to work well under pressure and deal with stressful situations during busy periods.
• Help create a totally satisfying food and beverage experience through friendly and personalized service.
• Contribute to a fun, energized and comfortable working environment.
• Build strong relationships with peers and coworkers to facilitate communication and efficient operation of the hotel.
• Illustrate professionalism through positive attitude, spirit and leading by example.
• Drive product quality and guest satisfaction consistently operating as if they “own it”.

Special Requirements:

• The hotel operates 7 days a week, 24 hours a day. Weekly work schedule will vary and will fluctuate based on business demand. The Food and Beverage Manager must maintain a flexible schedule and be readily available.
• The position requires prior supervisory experience over cooks, servers (banquets and restaurant) and bartenders.
• Adherence to all PHG, Hotel Brand, State and local Safety Guidelines including but limited to use of non-slip shoes, utilization of back brace when lifting heavy items, etc.
• Associates are expected to carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to requirements, policies, and procedures as outlined in Employee Handbook and/or other property documents.

Benefits of Working for Parks Hospitality Group

Parks Hospitality Group offers a supportive and collaborative culture where passionate individuals can grow and achieve great success as a team. In addition to a people-focused culture, we encourage and support professional development as well as offer a competitive compensation package that rewards team members for their performance. You will have the opportunity to receive a quarterly bonus as part of our operations incentive program.

Parks Managers are eligible to enroll in our comprehensive benefit package on their first day of employment. Our benefit package includes medical/ dental/vision plans, life insurance, critical illness, ST/LT disability offerings, a 401K plan with company match, leadership development opportunities, as well as career advancement opportunities.

Working for Parks

• Our Four Key Pillars are: People, Passion, Product and Purposeful Processes!
• Our Mission and Vision is simple – Elevate people, service, and community in order to provide an outstanding experience for all.

If you are a proven leader, looking for a culture focused and award-winning company, and you are ready to lead an amazing brand in a brand new location…..we may be the perfect fit! Apply today!