Retail

FLSA Status:

Non-Exempt

Grade/Level:

5

Job Type:

Full Time

Job Status:

Full Time

Reports To:

Store Manager

Amount of Travel Required:

None

Positions Supervised:

Associates 1-2

Work Schedule:

Rotating shift schedule Full Time and Part Time

POSITION SUMMARY

Shift Leaders assume all of the duties of an Associate in addition to: having proficiency in using all P.O.S./credit card/pump island systems, demonstrating an advanced level of customer service and possessing a thorough knowledge of store policies and procedures including paperwork and cash balancing procedures as well as training of new associates. The Shift Leader takes a leadership role in the day-to-day store operations.

ESSENTIAL FUNCTIONS

• Observe staffing schedules and recommend schedule adjustments when staffing shortages occur.
• Change gas prices per Manager's instructions following Company procedures and security policies.
• Greet customers with specified company greeting and give all customers prompt and courteous service in a friendly manner.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
• Maintain knowledge of current promotions and point out the feature of the day or special product offering.
• Receive and process cash or credit card payment. Operate Point of Sale machines.
• Observe customer traffic pattern inside store and recommend product display changes and new specials.
• List any items customers are asking for on customer suggestion form.
• Print and install shelf labels to maintain pricing and price changes as directed by management.
• Watch for and recognize security risks and thefts by customers, employees and vendors and know how to prevent or handle within existing company policy. Protect company assets at all times.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Clean shelves, counters, and tables. Maintain cleanliness and stock supplies in restrooms.
• Follow correct vendor check-in procedure as directed by company policy.
• Perform cigarette counts and maintain logs as directed by management.
• Maintain correct cash levels in register and make timely cash drop per company policy and procedure.
• Follow all safety procedures as directed by company policy.
• Obtain, use and wear company approved safety equipment and apparel as directed by company policy.
• Comply with laws and policies related to tobacco and alcohol sales.
• Maintain fueling area with a focus on safety and customer service.
• Insure the proper execution of all gasoline marketing programs.
• Complete gasoline housekeeping functions, including cleaning, dusting, sweeping and emptying trash.
• Replenish gasoline/fueling pump island supplies to insure in stock conditions at all times.
• Properly clean equipment and maintain stock levels in the beverage area.
• Report low stock levels to Deli Staff.
• Observe potential "out of stocks" and report conditions to manager.
• Be attentive and observe/replenish floor displays and gondola merchandise from existing back stock.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Decision Making - Ability to make critical decisions while following company procedures.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Reliability - The trait of being dependable and trustworthy.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED): Required
• Experience: 6 -12 Months desired but not necessary
• Computer Skills: Basic keyboarding and computer skills desired but not necessary
• Certifications & Licenses: None
• Other Requirements: Must have the ability to read and write fluent English and to speak effectively before customers and employees. Must be 18 years old. In accordance with state law, employees working in stores selling alcoholic beverages must be at least 21 years old.

PHYSICAL DEMANDS

Physical Demands	N (Not Applicable)	O (Occasionally)	F (Frequently)	C (Constantly)
Lift/Carry	N	O	F	C
Stand	O	C
Walk	O	C
Manually Manipulate	C
Reach Outward	F	O
Reach Above Shoulder	O
Climb	O
Crawl	N
Squat or Kneel	F	F
Bend	F
10 lbs or less	C
11-20 lbs	F
21-50 lbs	O
51-100 lbs	N	O
Over 100 lbs	N
Push/Pull	F	F
12 lbs or less	F
13-25 lbs	F
26-40 lbs	O
41-100 lbs	O
Other Physical Requirements
Ability to wear Personal Protective Equipment (PPE) - Approved "non-skid" shoes required.	C

WORK ENVIRONMENT

The work environment is controlled temperature indoors, with occasional outdoor light maintenance work and daily stocking in walk-in coolers for short periods of time. When performing the duties of this job, the employee is occasionally exposed to gasoline vapors and industrial strength cleaning agents. Employees may be exposed to extremely hot cooking equipment or slippery surfaces and will be required to wear proper protective equipment