About the Team

We’re looking for an experienced operations specialist, to lead and manage a DoorDash fulfillment warehouse focused on last mile fulfillment. This role leads in a new and emerging business line- creative problem solving, flexibility, and willingness to experiment and scale will be keys to success. 

About the Role

The goal of this role is to successfully build, scale, and drive the success of end-to-end warehousing operations within the site, through strong people-focused leadership and analytical problem solving

You’re excited about this opportunity because you will…

• Lead:  recruit, lead, coach & retain a high-performing team of hourly Shift Leads, and Operations Associates (30 reports). This position may also lead lower level leaders. As a leader, you are a culture carrier. The tone starts with you. 
• Own: As the ultimate owner of outcomes for your site, from first principles, you will own and oversee the day-to-day outcomes of an entire warehouse facility, ensuring all processes run smoothly, efficiently and safely. Additionally, as the operational owner, you will be responsible for iterating/driving experimentation to improve processes.
• Strategize: You’ll strategize on how best to allocate resources and establish efficient workflows. You'll use data to identify pain-points or areas of inefficiency and then design, build and execute process improvement projects to improve warehouse operations, while optimizing for employee experience.
• Delight Customers:  Work cross-functionally with central teams to ensure your site offers customers (which include both our Merchant Partners and the end recipients they serve) the best experience on each and every order we touch and provide your team with the tools, resources and support needed to achieve these goals. 

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re unafraid of ambiguity.  Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• You are adaptable. When it comes to operational changes, you are flexible and react with speed. 
• You’re analytical. You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
• You’re relentless. You do what it takes to win, no matter what.
• You’re a proven leader. You have led & managed teams of 15 employees.
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts.
• You have 3 years’ experience: In Operations, Fulfillment, Last-Mile Logistics, and/or Manufacturing.
• You have flexibility in your schedule. As the leader of the site and the operations, you will need to ensure your team and the site is fully supported, requiring some late night and weekend availability.
• Bonus Points: 
• Experience starting or scaling a successful startup.
• You have operational experience in logistics and/or Fulfillment Center/Warehousing.
• You have experience leading leaders. 

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.