Job Title: Production Manager

Reports To: Kitchen Manager

FLSA Status: Non-Exempt

Summary: Under general direction of the Kitchen Manager, to be responsible for a donut shop operation, to include the production of quality baked goods according to stringent deadlines, based on a precise knowledge of all of the company outlined recipes.

Duties and Responsibilities include the following. Other duties may be assigned.

• Must have open availability and reliable transportation.
• Must speak fluent English and have the ability to train staff in English; other languages highly desirable, especially Spanish (a pay differential is available for bilingual Managers).
• Must demonstrate mastery of the Baker I, II, III, and also Assistant Production Manager job descriptions.
• Accomplishes restaurant human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing company policies, procedures, standards and processes.
• Accurately tabulate payroll for all back of the house staff and deliver it to the Store Manager and/or General Manager.
• Estimates food costs and profits; adjusts and manages staff in order to achieve costs and profit goals.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Maximizes restaurant profitability by ensuring portion control; monitoring accuracy of charges.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, and utensil quality and placement; monitoring food presentation and service.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties as assigned by the Kitchen Manager, Director of Company Operations and/or Chief Operations Officer.

Skills:

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Professionalism
• Presentation
• Reading Skills
• Computer Literacy
• Keyboard Skills
• Supervisory Skills (15 people)
• People Management Fostering Teamwork
• Developing & Adhering to Budgets Self-Motivated & Self-Starter
• Multi-Tasking Conflict Resolution

Certifications/Licenses:

Valid Driver’s License - must meet insurance underwriting requirements.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, behavior and character required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits include:

• Competitive wages
• Paid time off
• Health, dental, and vision insurance (50% employer paid)
• Life insurance (100% employer paid)
• 401(k), FSA, and HSA accounts
• Employee assistance program (100% employer paid)
• Aflac supplemental insurance plans (50% employer paid)
• Excellent opportunity for growth

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, talk or hear and taste or smell. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include peripheral vision and ability to adjust focus.

Must be 18 or older.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local law.