Overview

Donovan Air, Electric, and Plumbing is currently seeking residential Service Plumbers to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our plumbers manage the completion of various plumbing tasks, service upgrades, and collecting payment while providing exceptional customer service at ALL times by treating customers with the utmost respect and attention. This position will provide general plumbing repair and services with an emphasis on quality of work, performed efficiently and following all applicable local and national codes.

At Donovan, we pride ourselves on a culture of excellence. To maintain our high standards, we require an exceptional group of people who desire to use their talents and abilities, and who seek out opportunities to advance their expertise, and work to forward the company's innovation. 

Typically, when someone makes the switch to work at Donovan, they rarely leave. Our employee retention rate is high because we’re committed to providing our employees with a pleasant work environment with a challenging and rewarding career.

Donovan Heat, Air, & Electric supports our team members’ career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you.

What’s In It For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

This is an hourly plus commission opportunity. 

Responsibilities

What Will I do?

• Troubleshoot and diagnose common and diverse plumbing problems accurately and efficiently.
• Perform repairs consistent with and exceeding code standards. 
• Water heater repair and replacement. 
• Fixture replacement (to include faucets, tubs, showers, and toilets).
• Drain cleaning.
• Competent use of conventional sewer machines. 
• Increase customer loyalty by maintaining a clean working area.
• Educate and offer the customer appropriate upgrades that you can complete immediately or at scheduled time.
• Engage in conversation with the homeowner to uncover any concern or interests regarding their AC, plumbing or electrical systems.
• Understand company pricing program and generate appropriate customer invoices and other paperwork at the job site and electronically process credit card payments.
• Accurately estimate and invoice repairs and projects.
• Document work completed with before and after photos.
• Effectively communicate with all internal and external customers.
• Maintain good working order of company vehicle.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Travel to job sites in the service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer.
• Demonstrate Safe working practices and methods.
• Participate in company-provided training opportunities on customer service and the latest industry technologies.
• Work with apprentices to coach and mentor.

Qualifications

Do I have What it Takes?

The following is REQUIRED for consideration:

• A minimum of 4 years residential plumbing service & repair experience in all aspects of the plumbing system. 
• Strong residential service experience and strong trouble shooting skills.
• Working knowledge of city codes.
• Leak Location and Repair knowledge. 
• Integrity and the ability to promote a positive company image.
• Ability to perform physically demanding tasks on a daily basis.
• Good analytical skills and attention to detail
• Results driven in a high-energy environment.
• Detail oriented with good time management skills.
• Can lift, carry, and maneuver a minimum of 75 pounds without additional manpower or appropriate device.
• Must be able to work in the outside elements of heat and cold safely and on ladders and/or roofs medium to high heights.
• Maintain well-groomed appearance and keep a clean uniform and work shoes.
• Ability to work independently in a timely manner, making sure job is done correctly the first time.
• Ability to crawl in tight places and climb ladders; work in attics, garages, crawl spaces, and on roofs.
• Excellent interpersonal and customer service skills with a strong desire to exceed customer expectations.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.