1 Help Desk Analyst 1 (FT) Job in Castle, PA
Don Services is Hiring a Help Desk Analyst 1 (FT) Near Castle, PA
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Review project plans to plan and coordinate project activity.
- Provide users with technical support for computer problems.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Stay abreast of advanced technologies and software for possible upgrades and implementations of such programs.
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Monitor network and website performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.Evaluate the organization’s technology use and needs and recommend improvements, such as software and hardware upgrades.
- Solid understanding of computer software programs - Windows 10/11, Windows Server 2012/2019, SQL Server, Office 365, Sage HRMS, and Rubex eFile.
- Ability to resolve very complex or previously unknown issues requiring high level technical expertise while coaching other staff.
PAY BASED UPON EXPERIENCE.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Certifications in computer technologies from a technical or collegiate school and two years to five years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and provide information to supervisors and co-workers by telephone, e-mail, or in person.
- Ability to write, enter, transcribe, record, store, and maintain information in written or electronic form.
- Ability to speak effectively before groups of consumers or employees of the organization.
- Ability to solve problems and deal with variables in situations where only limited standardization exists.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Excellent communication and public relations skills, independent means of travel.
- Aptitude for using computer tools reliably.
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Determining how a system should work and how changes, conditions, operations, and the work environment will affect the outcomes.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
- The employee must occasionally lift and/or move up to 10 pounds. The work environment is generally office but possible travel to field offices is required.
Job Summary
Full Time
$53k-66k (estimate)
10/14/2023
06/08/2024
doninc.org
New Castle, PA
<25
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The job skills required for Help Desk Analyst 1 (FT) include IT Support, Technical Support, Windows Servers, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst 1 (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst 1 (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst 1 (FT) positions, which can be used as a reference in future career path planning. As a Help Desk Analyst 1 (FT), it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst 1 (FT). You can explore the career advancement for a Help Desk Analyst 1 (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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