Mike Haffar Insurance provides physicians, medical groups, hospitals, IPAs, HMOs, and MSOs with high-quality, affordable insurance products and contract negotiation services. Mike Haffar Insurance is well-versed in cutting-edge methodologies. Their mission is to enhance the strength and security of healthcare professionals and institutions by providing high-quality, affordable insurance products and customer service, as well as other related services and support.Job Summary:As a Customer Service Representative at Mike Haffar Insurance, a PCF Insurance Company, you will play a vital role in delivering exceptional service and support to our customers. Your primary responsibilities will include promptly and professionally addressing customer inquiries and concerns, ensuring their needs are met with the utmost satisfaction.Duties and Responsibilities:Provide prompt and courteous assistance to customers via various channels (phone, email, etc.).Skillfully identify and assess customers' needs, delivering appropriate solutions.Develop a comprehensive knowledge of our product offerings to effectively assist customers with accurate information.Maintain detailed and accurate records of customer interactions, enabling continuous improvement of our service quality.Qualifications:Previous customer service experience, preferably within the insurance industry.Excellent verbal and written communication skills.Ability to multitask and prioritize effectively in a fast-paced environment.Basic computer skills with a willingness to learn and adapt to new technologies and situations. Compensation:Competitive and commensurate with experience Schedule: FTM-FLocation:REMOTE Benefits: MedicalDentalVisionPaid Time Off401KLife Insurance