**Digital Returns Customer Service Rep**

Piscataway, NJ, United States Full Time Permanent req77772 Our Contract Logistics Team is looking for a new Customer Service Rep** Your Role**

The Customer Service Representative for Digital Returns is responsible for the clerical day to day duties within the department. They will report to the Lead for the department, and work alongside the CSRs and team to accomplish these tasks. Schedule: Monday Friday or Tuesday-Saturday Shift: 8am 4:30 pm** Your Responsibilities**

**General**

Support with flexibility other areas of the operation as needed

Understand that additional hours/days of work will be needed as volumes dictate, particularly during special events or customer exceptions

QSHE Follow requirements as dictated by the QSHE team. Assist in preparation and successful passing of internal audits

KNPS Help grow and support operations through KNPS continuous improvement culture

Participate or support in daily company safety commitments and/or KN Care

**Daily Duties**

Read and respond to emails in a timely and professional manner

Complete daily assignments

Prioritize and complete requests from customer

Participate in team meetings

Data Entry

Processing pending RAs utilizing ATG

Ship sample requests, reship bounce backs, client accommodation requests, ect

Accurately update hold tag file for any necessary adjustments

Resolve open client issues on the ticketing tool (SalesForce) and daily escalation email

Open tickets for empty parcels, tech error orders, ect

Process exchanges and exceptions

Assist Lead and/or Supervisor with daily tasks as needed

Support in training and cross training associates within the department

Maintain a clean and tidy workspace that meets 5S standards

** Your Skills and Experiences**

**Knowledge of:**

Warehouse management systems

Warehouse processes and interpersonal skills

**Skills and/or Experience:**

Ability to successfully communicate both verbal and written

Intermediate skills in MS Word and Excel

AS400 experience or any WMS experience helpful

Proficient Data Entry Skills

Ability to follow through and provide excellent customer service

Ability to efficiently solve problems

Ability to establish priorities and accomplish multiple tasks

Must be organized