Our General Managers take ownership in their stores as that vestment directly contributes to their success. Managers are typically expected to work 40-45 hours per week which is why we have taken the hourly approach so that if you have to work overtime you are compensated for it. Rates normally range from $14 - $20 based off experience. Time in position and performance allows you to reach higher salary. Here are some of their responsibilities and goals.

RESPONSIBILITIES AND DUTIES

(15%) RESPONSIBILITY #1: Build sales to meet company goals

• Focus on the following responsibilities which have an impact on meeting sales goals

• Develop relationships with local communities and businesses through attending community events, sponsoring, etc.

• Develop and utilize active local store marketing

(15%) RESPONSIBILITY #2: Manage all costs

• Monitor and control food, labor & service

• Use standard reports to accurately process orders

• Utilize team training programs to manage raises

• Conduct preventative maintenance on equipment when possible

• Utilization of all scheduling tools available to develop weekly schedules

• Ensure proper portioning practices

• Conduct accurate inventory practices

(15%) RESPONSIBILITY #3: Enforce Safety and Security standards

• Maintain in-depth knowledge of all safety and security standards

• Conduct ongoing in-store briefs

• Communicate with other stores when safety/security issues arise

• Enforce policies and provide appropriate actions as necessary

• Report all accidents and incidents within 24 hours

(15%) RESPONSIBILITY #4: Provide excellent customer service

• Enforce Golden Rule and the Honor Guarantee

• Strive to achieve company service goals

• Appropriately staff stores

• Respond to customer complaints in a quick and positive manner

(10%) RESPONSIBILITY #5: Maintain effective communication at all times

• Conduct bi-weekly or monthly team meetings

• Communicate national promotions to team members

• Conduct evaluations on a timely basis

• Manage information centers and bulletin boards

• Build positive relationship with team members and create a fun atmosphere

• Set and maintain standards for behavior and work environment

• Attend all scheduled company functions and meetings

(10%) RESPONSIBILITY #6: Maintain a properly staffed store

• Communicate and drive career progression to encourage team member retention

• Use tools provided such as structured interviewing and reference checks to interview and hire appropriate staff levels and select best qualified candidate

• Develop active recruiting as necessary

• Retain team members to achieve areas turnover goals

(10%) RESPONSIBILITY #7: Uphold policies and standards

• Ensure adherence to all DPI standards

• Utilize tools given to monitor standards such as OER, Eyes of the Customer.

• Provide a harassment free work environment and follow all Human Resources policies

• Appropriately handle all disciplinary actions in a consistent manner and maintain written documentation of all disciplinary actions

• Maintain clean and sanitized store

• Ensure adherence to image standards by self and team members

(5%) RESPONSIBILITY #8: Provide training to team members

• Provide cross-training for all functions

• Modify training to meet individual needs

• Execute all existing training systems including regular review and follow-up with team members

• Act as a role model on how jobs should be completed

• Ensure team member attendance to appropriate schedule training classes and workshops

(5%) RESPONSIBILITY #9: Enforce product quality standards at all times

• Maintain proper inventory levels

• Monitor product expiration dates

• Ensure safe handling of product

• Conduct training on product quality

We host contest, offer insurance, 401k matching, and pay out bonuses based of performance and hitting goals.