At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a House and Grounds Tech Male for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right House and Grounds Tech Male checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Provide Guest excellence by maintaining a high level of attention to detail that promotes an appealing and clean environment across the Park.

Summary of Essential Functions and Responsibilities

• Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in your assigned area(s), including but not limited to, flower beds and back of house areas.
• Clean up spills as necessary both indoors and outdoors on the park, including but not limited to, on roadways, pedestrian walkways, landscaped areas, natural settings and storage areas.
• Maintain a high level of attention to detail in your assigned restroom(s) per your trained procedures as defined in your training plan.
• Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in assigned area(s).
• Develop a work timetable in assigned area(s) to ensure tasks are completed in a timely manner.
• Complete required Quality Control Audit paperwork on a daily basis.
• Empty trash cans located in assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention.
• Keep all rolling carts and trash cans clean including lids and can liners as well as the inside and outside of trash cans.
• Collect refuse and recyclable material then place in appropriate containers as well as keeping dumpster areas clean by ensuring all trash is picked up and area is hosed down.
• Remove debris and standing water in the streets.
• Initiate friendly interaction with Guests.
• Perform all duties in a safe manner as set forth in the Safety Standards to include reporting any violation of Standards.
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must smile, maintaining eye contact when interacting with Guests in a friendly manner.
• Must have a friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• At least 6 months of work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial work environment.
• Must be at least 18 years of age.
• Must have a valid driver’s license with proof of auto liability insurance.

Knowledge, Skills, and Abilities

• Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.

• Able to hear, see and speak.
• Able to speak, read and write English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to tolerate temperatures from -5 to 110 degrees Fahrenheit.
• Able to work outdoors
• Able to bend and turn to complete all job functions.
• Able to push/pull to complete all job functions.
• Able to lift up to 50 pounds.
• Able to wear all PPE as required.
• Able to tolerate all chemicals/detergents utilized in the area.
• Willing to work in any assigned area(s) and perform other functions as assigned.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world