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DollarDays seeks a highly motivated Customer Service Manager to lead our customer support team in delivering world-class customer service. The ideal candidate will be customer-obsessed, passionate about improving customer experience, possess strong leadership skills, and have a proven track record of implementing effective customer service strategies.
Who we are:
Our goal is to make a difference for those who are making a difference. Since 2001, the DollarDays team has served leading nonprofits, schools, and philanthropic organizations by providing critically needed wholesale goods to help accomplish great missions. Through friendly, informed support and key partnerships with like-minded organizations, DollarDays provides community heroes with the resources they need...and more importantly, dignity to those who need it most.
What you’ll do:
The Customer Service Manager is responsible for developing and implementing strategies and processes to prevent and resolve customer issues, delivering exceptional service and a positive experience during every interaction. The CS Manager must demonstrate a customer-obsessed mindset when creating solutions to proactively support our customers and their organizations. They will be responsible for building and driving KPIs, such as Net Promoter Score and Customer Retention Rate, to ensure that our performance aligns with our company goals. The CS Manager will partner with cross-functional teams such as Merchandising and Sales to create process improvements and solutions.
The CS Manager is accountable for developing their team to interact with customers in an engaging, empathetic and solution-oriented manner, aligned with our goal to be their partner in making a difference in their community. They will lead their team in support of all aspects of a customer’s needs, including monitoring order fulfillment, communication with vendors, escalation of major incidents, and proactive prevention of potential issues.
Primary Job Duties & Responsibilities:
Requirements:
What you'll receive:
DollarDays is an equal-opportunity employer with a strong commitment to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
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Work Location: In person
Full Time
Education & Training Services
$87k-113k (estimate)
03/29/2024
04/09/2024
dollardays.com
SCOTTSDALE, AZ
100 - 200
2001
Private
MARY GOODMAN
$10M - $50M
Education & Training Services
DollarDays is an online marketplace for apparel, accessories and entertainment products.
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Support, Written Communication, Customer Retention, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.