Overview

In this role, you will obtain customer feedback, answer customer queries and resolve issues via appropriate channels, maintain excellent knowledge of our products, services, and offers.

A top-notch Customer Care Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement.

Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Job Details

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels
• Immediately escalating serious complaints or issues that you are not equipped to deal with
• Liaising with colleagues or managers to find the best solutions to customers’ issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Maintaining a polite, helpful, and professional manner at all times
• Familiarizing yourself with new products, services, and offers as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents, as needed.
• Respecting client confidentiality at all times

Qualifications

• Previous experience in a customer service role is preferred
• The ability to respond appropriately under pressure
• Sound judgment and excellent problem-solving skills
• The ability to speak a second language may be advantageous
• A positive attitude and the ability to build relationships with clients
• The flexibility to work irregular hours, when required
• Superb written, reading comprehension, and verbal communication skills
• General computer knowledge including Microsoft applications.

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Last updated : 2024-04-28