Service Dispatcher

Classification
Non-Exempt

Job Summary
The Coordinator should coordinate all functions related to preventative/planned maintenance and product improvements, while maintaining customer satisfaction.

Essential Functions

• Dispatch and schedule technicians daily
• Review machines daily coming due for service and call customer to schedule maintenance when necessary
• Order parts daily for all scheduled jobs for technicians
• Open and close work orders daily derived from technicians, as well as back filling for others where needed
• Check for open product improvements when opening work order
• Manage and update job codes for PM services
• Keep current on new systems, technology, and advancements in the industry
• Review and approve PM agreements and quotes to be sent to customers
• Review oil sample paperwork, track, and ship oil samples
• Send monthly invoice for PM agreement
• Update pricing quarterly or sooner if a significant change is made to a model’s maintenance recommendations
• Assist the rental group with completing maintenance repairs on machines that have been returned from rent
• Continual learning through training courses per the provided learning plan completed by service manager
• Continual training with oil analysis and staying up-to-date on current oil capacities
• Keep current on DOT regulations and requirements for service trucks as well as environmental compliance
• Check technician reports for accuracy and completion
• Correctly bill within appropriate billing software

Qualifications

• High school graduate or equivalent or Associate’s degree from a technical college preferred
• Will consider equivalent work experience in lieu of educational requirements (minimum of 3 years’ experience)
• Technical knowledge and experience preferred
• Professional communication skills and basic computer skills required
• Must have a solid background in proper diagnostic procedures
• Must be self-motivated and a self-starter
• Must be able to accomplish all requirements with minimal supervision
• Dedication to providing exceptional customer service
• Valid Texas driver’s license and clean driving record
• Must own proper tools to perform required repairs

Typical Physical Activity and Environmental Conditions
A major portion of every day will be spent outdoors walking, stooping and bending, climbing on and off machines. Occasional lifting up to 50 lbs. Proper PPE is required for all training

Travel Requirements
Must be able to travel regularly with overnight stays

The Service Dispatcher must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person