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DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
The Technical Support Manager manages a team of Technical Support Engineers (TSE’s); acts as a mentor and coach to team members. Ensures the team delivers the highest quality of support to our customers.
TSE's work directly with customers to resolve technical inquiries and questions across the full DocuSign product line. Working with resources across DocuSign, this role expedites the resolution of issues to empower customers to achieve the highest value and adoption of our software.
This is a people manager role reporting to Senior Manager, Technical Support.
Responsibility
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
Preferred
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
Full Time
$110k-140k (estimate)
03/28/2024
04/25/2024
docusign.com
WARRENVILLE, IL
3,000 - 7,500
2003
Public
$1B - $3B
DocuSign is a SaaS-based firm that provides contract lifestyle and electronic signature management solutions for financial and healthcare industries.
The job skills required for Technical Support Manager include Technical Support, Customer Support, Initiative, Computer Science, Product Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Manager. Select any job title you are interested in and start to search job requirements.