Description

POSITION SUMMARY:

DUTIES AND RESPONSIBILITIES:

The IT Change Manager:

• coordinates all change activities and initiatives within information systems and IT infrastructures.
• is responsible for the overall quality of the change management process including adherence to the organization's change management policy and procedure with respect to IT change requests, end-to-end stakeholders’ involvement in the process and judicious application of change controls to prevent unauthorized and disruptive changes.

Essential Duties:

• Plans and executes Configuration Management throughout the project lifecycle, including development, migration, deployment, and security
• Oversees the daily management of configuration items including establishing priorities and work assignments
• Tracks compliance to policies and procedures and resolving / escalating any compliance issues
• Reviews migration plans
• Reviews and updates configuration management processes
• Facilitates Configuration Management audits
• Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
• Act as secretariat for the CAB and ECAB (meeting scheduling, prior circulation of change requests and agenda to be considered, meeting invites and quorum formation)
• Facilitates communication and engage business and IT management to encourage configuration management efforts and value proposition
• Reviews and approves all changes to the CMS infrastructure where applicable
• Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentors the organization on configuration management services, concepts, policies and procedures
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS

Other Duties:

• On call 24/7

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

Qualifications

QUALIFICATIONS:

Skills:

• Required:
  • Experience with configuration management tools
  • Experience managing complex IT projects
  • Strong analytical skills
  • Strong interpersonal skills that can drive conversations in cross-team efforts towards consensus and action
  • Strong communication skills, with ability to cater discussions to all levels in organization
  • Understanding of software development technologies
  • Can work autonomously with minimal direction
• Desired:
  •  ServiceNow CMDB

Education:

• Required:
  • Bachelor or Associate’s degree in information technology, or a related field
• Desired:
  • Any additional applicable training or advanced degree

Certification(s), Licenses:

• Required:
  • Not specified
• Desired:
  •  Any applicable certification

Years of experience in a similar role:

• Required:
  • 5 years
• Desired:
  • Any additional applicable experience

PHYSICAL DEMANDS:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need an accommodation seeking employment with DSS, Inc., please email jobs@dssinc.com or call (561) 284-7373. Accommodations are made on a case-by-case basis.