5 IT Help Desk Engineer Jobs in San Antonio, TX
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IT Help Desk Engineer
$69k-87k (estimate)
Full Time | Wholesale
1 Month Ago
DOCUMATION is Hiring an IT Help Desk Engineer Near San Antonio, TX
Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.
Responsibilities
Special Requirements
Experience Preferred
Department: MIT Help Desk
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio
DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients.
Responsibilities
- Service calls for current customer base – server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
- Assist with Project Work for New or Current Customers – install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
- Customer Service – the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
- Time Management – identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.
- Provide a timely, polite, efficient service and a positive Company image.
- Able to prioritize in order to meet goals and deadlines
- Highly experienced working both alone and as a team member
- Experience implementing and supporting wide ranging technologies
- Minimum: Associates or Technical Degree or equivalent experience (5 years or more) Preferred
- CompTIA A , Network , Security required to varying degrees
- CCNA (Cisco) Routing and Switching (recommended)
- Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
Special Requirements
- Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Experience Preferred
- 5 year(s): IT Help Desk experience
- Security
- Network
- CompTIA A
- Cisco CCNA
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$69k-87k (estimate)
POST DATE
05/15/2023
EXPIRATION DATE
06/24/2024
WEBSITE
mation.com
HEADQUARTERS
SAN ANTONIO, TX
SIZE
50 - 100
FOUNDED
1990
CEO
PEDRO FRISCK
REVENUE
$10M - $50M
INDUSTRY
Wholesale
Related Companies
About DOCUMATION
Our mission is simple: Provide best-in-class technology solutions through a dedicated team of professionals who are character-driven, community-focused, & customer-oriented. CHARACTER. COMMUNITY. CUSTOMER. This motivates us inspires us to do what we do. Businesses are forced to change, adapt, and sometimes reinvent themselves because technology is always evolving, always moving forward. We want to move forward with you.
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