Lead Safety Monitor - Treatment Center

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary: The Lead Safety Monitor provides direct supervision of Safety Monitors and coordinates coverage needs with service managers.

This is a non-exempt position.

Essential Functions of Position:

• Provide direct supervision of Safety Monitors
• Coordinate coverage needs with service managers
• Ensure adequate Monitor coverage is in place at all times
• Arrange for temporary coverage as needed with Service Manager and other resources
• Act as the Safety Point Person for the location as needed
• Monitor and support the wellbeing of individuals and families receiving services, agency staff and community members
• Assist in providing access to agency service settings and providers, and ensure that those who access them have a legitimate reason for doing so
• Assist those in agency settings to easily locate and arrive at their intended destinations
• Move throughout and monitor conditions in the locations where services and administrative support are provided, on a regular and frequent basis
• Communicate with agency staff regarding routine and emergent activities in the setting in a professional manner and respond promptly and satisfactorily
• Document routine and unexpected events in a format provided by the agency
• Collaborate with staff to address safety concerns and effectively address them as part of a team
• As needed, assist in supporting individuals who would benefit from intervention including de-escalation and other approaches to ensure the safety and wellbeing of all involved
• Coordinate with public safety services as needed, assisting them in attending to situations for which their assistance has been requested
• Maintain and model professional relationships and boundaries with those receiving services
• Serve as a community diplomate and represents Bay Cove Human Services as a good neighbor and responsive community partner
• Build relationships with neighboring businesses and residences to foster collaboration and communication

Job Requirements:

• Supervision experience in a relevant field
• High school diploma or GED
• Experience working with vulnerable populations
• Experience with de-escalation techniques or crisis interventions preferred

• Boston, MA, USA