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Job Title: Customer Support Advisor (CSA) | Reports To: General Manager |
Department: Parts, Exempt | Location: Savannah |
Summary of Primary Functions:
Dobbs Equipment is seeking an experienced Customer Support Advisor (CSA). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility (AOR) by aggressively pursuing product support business opportunities both with existing and new customers to enable Dobbs Equipment to achieve monthly product support revenue & profitability objectives. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.
Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)
Key Competencies:
CSA’s are expected to aggressively target Deere and All Makes customer uptime by offering timely parts and service support focusing on the following (4) general strategic areas:
Annual targets will be set for each CSA and progress will be measured, reviewed, and ranked on a monthly basis via a performance scorecard. Progress towards the targets will form the base of the Performance Management process during the fiscal year as follows:
Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education, Skill, and/or Experience Requirements:
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
We’re an Equal Employment Opportunity and Affirmative Action Employer
Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment and retaliation both for our employees and applicants. We make all employment related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
Notice to Applicants: We participate in E-Verify in the United States.
Drug Free and Alcohol-Free Workplace Notice.
Dobbs Equipment is an Equal Opportunity and At-Will Employer.
Full Time
Retail
$44k-58k (estimate)
05/27/2023
04/08/2024
dobbsequipment.com
DECATUR, AL
100 - 200
2017
Private
RICHARD DOBBS
$10M - $50M
Retail
The job skills required for Customer Support Advisor (CSA) include Problem Solving, Customer Support, Customer Satisfaction, Communicates Effectively, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Advisor (CSA). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Advisor (CSA). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Advisor (CSA) positions, which can be used as a reference in future career path planning. As a Customer Support Advisor (CSA), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Advisor (CSA). You can explore the career advancement for a Customer Support Advisor (CSA) below and select your interested title to get hiring information.