About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

As a Hardware Asset Management Analyst, you will support Federal Deposit Insurance Corporation (FDIC). The successful candidate has experience performing asset management functions. The person in this role shall be responsible for supporting hardware audits, physical asset verification, asset custodianship, and help develop process improvement and automation documentation. The “right fit” candidate must have experience receiving IT equipment, including logging, storing it securely, and conducting periodic inventories, to include equipment distributions. Support will also include tracking asset utilization and ensuring assets not-in-use are recovered, inventoried, relocated, or disposed of in accordance with policies and procedures. Potentials must be able to manage and configure asset scanners, manage ServiceNow hardware asset data; to include building reports on ServiceNow hardware assets, and ensuring on-time delivery of equipment.

Primary Requirements

• Must be an Occupational Safety and Health Administration (OSHA) certified Forklift Operator.
• Must have one of the following certifications:
• Hardware Asset Management (HAM) Specialist Certification (ITAM)
• Certified Hardware Asset Management Professional (CHAMP)

• ServiceNow Hardware Asset Management (CIS-HAM)

• Ability to manage hardware assets in ServiceNow (SNOW)

• Creating and updating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model categories, CI classes)

• Managing the lifecycle of an asset in ServiceNow
• Supporting Asset Requests, Receiving Assets, Disposing assets

• Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports)

• Supporting physical asset audits (e.g., FISMA)

• Implementing hardware asset management (e.g., best practices)

• Automating hardware asset lifecycle with HAM (e.g., goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions)
• Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders)
• Managing hardware assets and CIs in ServiceNow (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking, tracking strategies)

• Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data.

• Managing inventory and stock (e.g., tracking, transfer orders, stock rules)
• Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets, reviewing assets, completing audits)Managing asset retirement (e.g., asset states, process (manual and automated), workflows)
• Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)
• Using HAM Hardware Asset Manager dashboards (e.g., purpose, process, data available)
• Proven ability to work in a large and matrixed corporate environment.
• Ability to effectively communicate technical actions to a non-technical audience.

Basic Qualifications

• Must be able to work onsite (this is not a remote position)
• Must be a U.S. Citizen
• Bachelor’s degree OR Advanced Degree in a related field and minimum 5 years’ experience OR In absence of a degree, 8 years of relevant experience is required.
• 3 years’ experience with ServiceNow ITSM platform, especially with Asset Management and Configuration Management Databases (AMDB & CMDB) and ServiceNow Discovery.
• 3 years’ experience automating and streamlining HAM processes
• MS Excel capabilities with formulas such Vlookup and Pivot tables

Qualifications

Location: Arlington, VA

Physical Requirements:  N/A

US Citizenship Required

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
• Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
• Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

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