Front Desk Coordinator Duties and Responsibilities

To accomplish their goal of ensuring clients or patients have a smooth and positive experience, front desk coordinators take on a variety of tasks. From our analysis of job postings, here are some of the core responsibilities to expect in this position:

Greet Clients

Front desk coordinators are the face of an office. They are the first person a client sees. It is important for them to have a positive and upbeat demeanor when dealing with new and returning clients alike. This first impression goes a long way toward client retention.

Schedule Client Appointments

Front desk coordinators schedule client appointments. This involves answering calls and emails from clients regarding appointments.

Facilitate Payments for Services

Front desk coordinators are the point of contact for clients to pay for the service being received. In healthcare facilities, this includes taking patient insurance information and making sure all insurance information is current.

Enter Data of New Clients and Update Data of Existing Clients

Front desk coordinators enter new client data, update the data of existing clients and file the corresponding paperwork.

Maintain Office Harmony by Resolving Client Issues

Unfortunately, not all clients will be happy with the service they received. The front desk coordinator, as the point of contact, fields complaints. In a professional manner, they try to calm the client down providing efficient assistance.

Opening the space, closing it and during the day be diligent on making it stay looking nice by doing sweeps of the space after each client leaves.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Commission pay

Education:

• Associate (Required)

Experience:

• sales/front desk: 1 year (Required)

Work Location: Multiple locations