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Come Join Our Team! DKW Communications, Inc. (DKW) is a government contractor providing professional and technical services to various government agencies i.e. defense, law enforcement and security. DKW was recently named a Top Workplace in Washington Post Top Workplaces Culture Excellence Awards, and we are seeking talented individuals to join our winning team!
DKW is currently looking for a Part-Time Help Desk Specialist to support our team. The individual hired for this position will provide support to the United States Agency for International Development (USAID) Office of the Inspector General (OIG). This position is located in Washington DC.
Overview
The Part-time Help Desk Specialist will resolve most common help desk requests, in accordance with standard industry practices. The PT specialist shall triage all help desk requests and assign or escalate all tickets in accordance with USAID procedures. Tier I analysts shall take ownership of the chain of custody of all help desk requests either within or outside of the Service Desk queues. Specific duties include:
Experience/Qualifications
**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.**
Part Time
IT Outsourcing & Consulting
$65k-82k (estimate)
05/03/2024
05/11/2024
dkwcommunications.com
WASHINGTON, DC
100 - 200
2001
DARRYL K WASHINGTON
$10M - $50M
IT Outsourcing & Consulting
N/A
The job skills required for Help Desk Specialist (Part-Time) include Help Desk, Service Desk, Technical Support, Operating System, Desktop Support, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist (Part-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist (Part-Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Specialist (Part-Time) positions, which can be used as a reference in future career path planning. As a Help Desk Specialist (Part-Time), it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist (Part-Time). You can explore the career advancement for a Help Desk Specialist (Part-Time) below and select your interested title to get hiring information.
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Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
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These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
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Use data and technology to help people develop new skills.
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