Title: Accounts Receivable Supervisor

Location: Cincinnati, OH

Department: Accounting & Finance

Reports to: Accounting Operations Manager

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. 

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. 

Job Summary:

DMG is seeking an Account Receivable Supervisor. Responsible for managing and directing accounts receivable, credit and collections.

Responsibilities:

• Oversees the Company’s trade credit policies and procedures.
• Owns Key Performance Indicators (KPI’s) for the team and ensures consistent minimum performance expectations are maintained.
• Oversees and monitor the credit risk for the company with new and existing customers.
• Manages a team of 7-10 AR Staff. Develops, trains and maintains the AR staff to ensure individual and collective success.
• Own the Company’s Credit & Collections policy and ensure compliance on an ongoing basis.
• Manage write-off collections process to ensure team is reaching out to try to collect those that are possible.
• Ensure timely processing of cash receipts is completed by team.
• Help improve and resolve issues in automation of cash application.

Critical Success Factors:

• Ability to identify, design, implement and maintain process improvements.
• Ensuring the AR team is contacting customers daily, providing updates in our weekly reporting meetings for executive packet, and following the policy set forth.
• Ensuring team is collecting written off items and maintaining updates on that process and values received.
• Ensuring cash is applied same day received and updates are communicated to collections teams so that time is not spent collecting monies we already have received.
• Manage collections process to ensure write-offs and past due payments are minimized and documented appropriately.

Key Metrics:

• Weekly update from AR team is complete – all customers contacted, and updates clear.
• All cash is posted for the week within the week.
• All required reporting is created and updated accordingly for upper management.
• Matcher file uploaded weekly.

Competencies:

• Analytical/Process Improvement/Process Documentation
• Detail oriented
• High Verbal and Written Communication Skills
• Multitasker
• Organizational Skills
• Problem Solver
• Strong Work Ethic/Initiative
• Task Management
• Teamwork
• Time Management
• Team Management

Requirements & Preferences:

• At minimum, High School Diploma or GED
• 5 years of experience in collections role
• 3 years of experience in supervisor or management role
• Demonstrated experience always maintaining a calm and professional demeanor, exercising excellent judgment, and maintaining a positive perspective in all situations.
• Lives Divisions Values – Passionate, Accountable, Committed, Trustworthy - demonstrating the values of Divisions through words, actions, and by example, fosters and environment that reflects the values of the company.
• Able to meet any in-person requirements of the team or business needs.
• May require extended hours during peak workloads or special projects.
• Ability to sit at a desk for extended periods of time.
• Willingness to learn and help others.
• Willingness to adapt to changes, improvements, and efficiencies quickly.
• Extensive knowledge of how collections and credit function within a company.

Computer Skills/Software/Hardware Requirements:

• Advanced knowledge of Excel – including but not limited to the ability to work with formulas (creating), macros, and multiple tabs in workbooks.
• Working knowledge of Microsoft Office Applications (Outlook, Teams, Word, PowerPoint).
• Experience in NetSuite a plus.
• Understanding and experience using D&B service.

Certifications & License (i.e CPA ect) :

Divisions Maintenance Group is an equal opportunity employer.