10089698

New York, New York, United States

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity. Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world. If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.

Disney Theatrical Group (DTG) is in search of a Full-Time (PH) Group Sales Assistant (GSA) for the Disney on Broadway Groups Sales Department. This position reports directly to the Manager, Group Sales and is a Project Hire.

The Group Sales Assistant (GSA) will focus on tasks related to group sales booking process and booking requests. This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly.

The ideal candidate should have a positive attitude, detail oriented, and a passion for guest service. This position will be office-based, with limited flexibility.

RESPONSIBILITIES:

• Process Ticket Orders and Drive Operation Efficiency
  • Process all aspects of group ticket requests including invoicing, payments, and ticket shipping for Disney’s Theatrical Productions in New York City.
  • Review box office requests to ensure all orders are up to date.
  • Actively reach out to guests whose payments are overdue.
  • Submit SAP payment requests for vendors and clients.
  • Provide support for sales events and in-person client needs.
• Sales and Lead Management:
  • Answer inbound calls from the Group Sales 1-800 phone line.
  • Respond to online lead requests and track requests through a lead life cycle.
  • Support Group Sales Manager with client outreach to maintain partner relationships.
  • Assist with managing the sales email account and inbound service requests, ensuring that guests receive a response within one business day or less.
• Be Passionate for Efficiency, Collaboration and Communication:
  • Work with the Manager of Group Sales to review/plan weekly tasks.
  • Be an advocate for improving sales processes.
  • Maintain customer records by logging and keeping correct and precise information in CRM/order databases.
  • Establish clear communication with team members and various box office teams for fulfillment of ticket orders.

Qualifications:

• Must enjoy talking to guests on the phone.
• Exhibit superb relationship building.
• Ability to work outside of normal business hours as needed.
• Strong written, verbal, interpersonal and problem-solving communication skills.
• Demonstrate high standards of professional integrity to uphold TWDC (The Walt Disney Company) core values.
• Passion for interacting with and providing an inclusive, high-quality experience for all guests.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Preferred Qualifications:

• A proactive self-starting approach and an eagerness to learn.
• Experience in customer service and/or the live entertainment industry.
• Knowledge of the Broadway industry and a passion for The Walt Disney Company.

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, disability, and sexual orientation.

The hiring range for this position in New York is $41,600 to $53,700 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.