Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing
Overnight Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
This is not you typical career opportunity. This is the Hyatt Touch.
Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.
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Qualifications
The Overnight Front Office Supervisor is responsible for the following but not limited to:
Balancing of the accounts from the day shift.
Managing of the front desks activity and handling guest check ins and check outs.
Ensuring customer satisfaction by scheduling wake-up-calls and other activities according to guest preference.
Handling customer requests and complaints and directing other employees or department accordingly
Managing and updating all official documentation pertaining to the role
Ensuring that all end of day activities have been successfully executed
Answering calls and queries related to potential booking.
The candidate must have refined written and verbal communication skills
ability to work a flexible schedule including weekends and holidays
ability to lift, carry, push and pull a moderate amount of weight
**Hyatt is an Equal Opportunity Employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity**