1 Safe Passages Program Supervisor Job in Jacksonville, FL

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Safe Passages Program Supervisor

Diocese of St. Augustine

Jacksonville, FL | Full Time

$103k-144k (estimate)

2 Months Ago

Safe Passages Program Supervisor

Diocese of St. Augustine Jacksonville, FL

$103k-144k (estimate)

Full Time | Elementary & Secondary Education 2 Months Ago

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Diocese of St. Augustine is Hiring a Safe Passages Program Supervisor Near Jacksonville, FL

The Catholic Charities Jacksonville Regional Office is seeking a full-time Clinical Supervisor This position is located in Jacksonville, FL. This is a full-time, 40 hour a week, exempt position with a hiring range of $60,000 to $65,000 annually. To apply please submit a cover letter, application and resume.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 12 paid holidays, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension.

Catholic Charities participates in the federal work authorization program E-Verify which allows businesses to determine the eligibility of their employees to work in the United States.

Catholic Charities is an equal opportunity employer. It does not unlawfully discriminate against employees or applicants because of race, color, religion, creed, sex, age, national origin, sexual orientation, disability, veteran status, family and medical leave status, marital status, ancestry or any other status protected by state or federal law.

The Safe Passages program assists unaccompanied Refugee children with their transition into the United States. Under the U.S. Office of Refugee Resettlement CCB provides Home Study and Post Release (HSPRS) services to unaccompanied children. Through this program, unaccompanied children and their sponsors receive a variety of services designed to facilitate integration and empowerment among immigrant families in their new communities. Tens of thousands of unaccompanied children seek refuge in the United States each year. Most are fleeing threats and violence in El Salvador, Guatemala, or Honduras. The children are released from the Office of Refugee Resettlement custody into the care of a sponsor. Most (85%) join a relative or friend already living in the United States. It is often a tough transition. They adjust to new communities, cultures, languages, and family units. Each child has mental health, safety, education, and legal needs that must be met. Our staff work with these children and their sponsors. In the Home Study part of the program, we will visit the homes where children will be living before, they get there. We will interview each member of the household and ensure this is a safe placement for the child while supporting the sponsor to prepare for the responsibility of promoting the arriving child’s safety, rights, and needs. Once the child is living with their sponsor, the Post Release Services component of our work starts. CCB staff will work with the children and sponsors to create an action plan. They will set goals like finishing school, obtaining legal immigration status, or connecting to other community support systems. Then we will check in with the child and their sponsors at least once a month to make sure the child is safe and making progress. The entire process will take place in whatever language the child and their sponsor are most comfortable speaking.

Position Summary: The Program Supervisor position within the HSPRS Safe Passages Program involves overseeing and leading a team of case managers, ensuring the effective delivery of high-quality support services to individuals and families. This role requires clinical expertise, leadership skills, and a commitment to promoting the well-being of program participants.

Key Responsibilities:

Oversee the assignment of referrals, training new case managers, and supervising the work of HS/PRS case management team.
Develop and maintain working knowledge of the policies, procedures, and contracts specific to HS/PRS program.
Conduct home visits, phone calls, and care coordination based on established post-release service timelines to ensure the well-being of children who have been released from ORR care and custody to their sponsors.
Provide information and education to sponsors regarding school registration, attendance requirements, teacher communication, building relationships with key school personnel, monitoring grades and educational progress, and resources for academic assistance for minors.
Work directly with clients to develop practical service plans, tailored to their unique strengths and weaknesses, that include both short and long-term goals as well as the means and time frames within which these goals will be achieved.
Assist clients in obtaining reputable legal representation for immigration proceedings by providing referrals.
Provide case management services according to program guidelines and mandates, including referrals and connections to internal and external service providers, as needed and applicable.
Provide interpretation services for clients as needed.
Maintain caseload of 10 post-release services cases at a given time.
Monitor and evaluate minor’s progress and adjust service plan and/or delivery as necessary.
Maintain comprehensive, accurate and up to date case files for all assigned cases in accordance with USCCB/MRS and ORR requirements for case file maintenance and documentation.
Write comprehensive reports and submit all required Post-Release, Home Study and other program reports within ORR mandated required timeframes.
Complete/audit all necessary documentation to ensure compliance with funding requirements and standards.
Participate in case staffing with team and/or stakeholders, regularly and as needed for case guidance.
Cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners. Participate in appropriate community collaborations.
Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
Provide direct support, training, supervision, mentoring and coaching to develop assigned staff.
Monitor staff performance to ensure compliance with all expectations and standards of practice.
Complete supervisory duties including timesheet approvals, mileage/expense approvals, performance evaluations and disciplinary action when needed.
Provide ongoing training to case managers on clinical best practices.
Support the professional development of team members through mentorship and guidance.
Monitor and ensure the quality and effectiveness of case management services.
Conduct regular audits and assessments to maintain program compliance.

Other Duties and Functions:

Develop an atmosphere and work processes which treat all clients with dignity and respect.
Attends all Agency, departmental, and partnership meetings as required.
Consistently demonstrate a positive, friendly, respectful, and caring attitude with staff, clients, volunteers, and visitors, projecting a welcoming atmosphere to all.
Organize and prioritize work, be proactive, take initiative, resolve complex problems, and simultaneously manage multiple priorities. Embrace the philosophy of creating a nurturing culture in support of staff development.
Adhere to agency standards of ethical conduct and maintain professional boundaries with staff, volunteers, and clients.
Adhere to agency standards involving the handling of highly confidential and sensitive information.
Display sensitivity to the served population’s cultural and socioeconomic characteristics.
Participate in in-service activities, training, continuing education, conferences and workshops for professional development and compliance with grant and Agency policies.
Keep detailed records per Agency and department guidance.
Correctly enter required information in the prescribed databases, in a timely manner.
Comply with regulatory, statutory, contractual, grant and Agency standards for timeliness, completeness and accuracy when preparing and maintaining paperwork and required reports.
Comply with Diocesan and Catholic Charities Bureau, Inc. general policies, regulations, and procedures.

Knowledge, Skills, and Abilities

Experience with conducting assessments, home studies, service planning or case management duties required.
Experience working with children required; experience with children from traumatic backgrounds and/or refugee/immigrant populations strongly preferred.
Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) Flexible work schedule to work some evenings, weekends and overnights, based on program needs.
Ability to report to work on time, follow directions from supervisor and accept constructive feedback.
Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff, and board members.
Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs.
Excellent organizational skills and able to perform multiple tasks simultaneously.
Ability to remain calm and work in a fast-paced environment.
Ability to organize, prioritize and meet deadlines.
High level of personal initiative and ability to work with minimal oversight.
Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner.
Exceptional interpersonal skills and the ability to foster a cooperative work environment.
Enthusiasm and the ability to thrive in an atmosphere of constant change.
Ability to understand and follow agency policies and procedures.
Ability to learn agency specific software.
Excellent customer service skills.

Required/Preferred Education and Experience

Master's degree in behavioral health, human services, social work, psychology, counseling, or a related field.
Five years of progressive employment experience demonstrating case management and supervisory experience.

Other Requirements

Clear Level II background screening.
Clear a reference check (professional and personal)
Clear a local background check from the county in which you reside.
Clear a Motor Vehicles Records check.
Provide proof of and maintain a minimum personal auto insurance according to agency standards.
Provide a copy of all certifications prior to your first day of employment.
Clear an E-Verify check.
Valid Florida state driver’s license.

Driving and Travel

40% travel is required for this job.
Overnight travel may be required for this position.
This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you must be at least 21 years old and have a current valid Florida Driver’s License with no more than 5 points on your Florida driver’s license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50,000 for each person, $100,000 for each accident or occurrence for bodily injury, and $25,000 for property damage. Additionally, if transporting children, employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.