1 IT Support Specialist Job in Gaylord, MI
Diocese of Gaylord is Hiring an IT Support Specialist Near Gaylord, MI
Diocese of Gaylord
Employment type: Full-time
Location: Gaylord, MI
General Summary:
Under the direct supervision of the Director of Information Technology the IT Support Specialist will troubleshoot computer issues and provide guidance and assistance to users for any technical challenges they may experience. Strong communication skills, knowledge of common computer systems and a willingness to learn is required. IT Support Specialist will assist the Director of Information Technology implement a technology vision that supports the programs which fulfill the mission of the diocese.
Duties and Responsibilities:
- Identify, document, track and resolve reported IT Operations issues.
- Provide end-user technical assistance by responding to support requests in a timely fashion via electronic ticket system, phone or in person.
- Onboarding of new users, setup, and installation of equipment.
- Support Microsoft Entra ID (Azure), AD, Exchange and M365 environments.
- Administer Microsoft Entra ID and maintain end user accounts, permissions, and access rights.
- Assist in maintaining hardware inventory and software licensing.
- Develop and train staff in tools and capabilities available to them.
- Ensure IT Best-Practices and Internal Controls are followed.
- Identify opportunities for process improvements and make recommendations for new tools and products where applicable, with a focus on simplifying and empowering others.
- Strive to increase customer satisfaction using good organizational, interpersonal, verbal, and written communication skills.
- Escalate issues when appropriate for timely resolution.
- Perform other tasks as assigned.
- Bachelor's degree or equivalent amount of education, certification and/or work experience in computer science, information science, information technology, or help desk support is preferred.
- Excellent customer relationship skills, be able to communicate with and provide technical assistance to a variety of people in a fast-paced and energetic environment.
- Knowledge of Microsoft products including Entra ID (Azure), Exchange, O365, SharePoint, and Teams is preferred.
- Experience troubleshooting and resolving issues in a cloud-based environment, in LAN networking, phone systems, audio/visual equipment, and individual devices such as laptops and cellphones.
- Exposure to various network devices and services (e.g., routers, switches, firewalls, Cisco Meraki)
- Familiarity with cloud monitoring, backups, and security configurations (Azure, Barracuda)
- Strong ability to multitask, prioritize tasks, be resourceful and self-motivate is required.
- Strong collaboration skills and initiative.
- Ability to quickly learn new technologies and adapt promptly to new requirements.
- Excellent oral and written communication skills.
- Familiarity with and desire to work with faith-based non-profits beneficial.
- Prolonged periods of standing, walking and/or sitting.
- Required physical exertion to manually move, lift, carry, pull or push objects or materials up to 35 pounds.
- May require occasional stooping, bending, and reaching.
- Will work in an office environment with office equipment.
Job Summary
Full Time
$81k-101k (estimate)
02/07/2024
05/30/2024
churchofstphilipneri.org
Philadelphia, PA
<25
Related Companies
The job skills required for IT Support Specialist include Computer Science, Azure, Internal Control, Collaboration, Communication Skills, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
Similar Jobs
Popular Articles
