Position Title: Front Desk Supervisor
Reports To: Guest Services Manager
Supervises: Guest Service Representatives, Night Auditors and Shuttle Drivers
Job Status: Full-Time, Regular
FLSA Status: Non-Exempt

Position Summary:
The Front Desk Supervisor will assist the Guest Services Manager in ensuring the smooth and efficient overall day-to-day operations of the Front Desk, Transportation, and Accounts Receivable.

Essential Functions

• Maintain an inventory of vacancies, reservations and room assignments
• Assist guests with registration, check-in, and checkout
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Handles requests and questions from current and futures guests received by phone or at front-desk.
• Maintain complete knowledge of and/or where to access to following information:
• -Hotel features/services-Room types, numbers, layout, and décor-Current and future room rates, special packages and promotions-Daily house count and expected arrivals/departures-Room availability status-Scheduled conferences and meetings
• Read log book daily; record all pertinent information in log book
• Assign rooms and keys
• Collect and distribute messages for guests
• Prepare bills and collect payment for visit
• Assist in solving billing discrepancies
• Answer inquiries regarding hotel area and services
• Provide suggestions to hotel patrons of places to visit, eat, and shop
• Maintain hotel records
• Maintain inventory and ordering of pantry merchandise
• Handles ordering of front office supplies
• Acquires job knowledge of Night Audit
• Handles all inventory and room blocks of third party reservation websites
• Monitor ratings and encourage guests to write reviews on TripAdvisor
• Monitor total revenue and implement revenue maximization
• Trains new Guest Services Representatives
• Maintain confidentiality of guest information and pertinent hotel data.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Resolve guest issues, complaints, and problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
• Build strong relationships with all other departments
• Ensure that staff report to work as scheduled. Document any late or absent employees
• Inspect grooming and attire of staff; rectify any deficiencies
• Constantly monitor staff performance in all phases of service and job functions
• Monitor log book and trace reports and ensure that guest requests are followed up
• Assist Guest Services Manager with recruitments
• Oversee Guest Services operations in the absence of the Guest Services Manager
• Attend meetings and training sessions as necessary
• All other duties as assigned, requested or deems necessary by management

Job SpecificationsPhysical DemandsQualifications

• Excellent verbal and written communication skills
• Ability to handle stress under pressure
• Ability to work cohesively with co-workers as part of a team
• Provide excellent customer service and maintain a professional demeanor
• Excellent interpersonal skills combined with the ability to work with diverse groups of people
• Demonstrated ability to work independently, with minimal supervision
• Endure various physical movements throughout the work areas
• Must be able to stand at front desk and exert well-paced mobility for up to 8 hours
• High School diploma or G.E.D certificate
• Previous experience in cash handling
• Prior hotel and supervisory experience preferred
• A minimum of two (2) years’ experience as a Guest Services Representative or in a similar position in a full service style hotel
• Must have a flexible schedule including weekends and evenings

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Anchorage, AK 99515: Relocate before starting work (Required)

Work Location: In person