13 guest service representative marriott atlanta Jobs in atlanta, ga
Hampton Inn Atlanta - Buckhead is Hiring a Guest Service Representative Near Atlanta, GA
Position Summary
A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.
Responsibilities
- Providing information to guests about hotel services, facilities, and other amenities
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)
- Entering/changing reservations information on the computer
- Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts
- Informing housekeeping department about room status/availability
- Selling rooms to “walk in” customers
- Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members
- Operating hotel switchboard
- Cleaning the front desk area
- Maintaining daily logs
- Balancing shift work and cash drawers
- Stocking hotel store with products in an effective and attractive manner
- Knowledge of and ability to perform shuttle/van driver responsibilities as needed
Requirements
- Prior front desk and/or customer service experience is preferred
- Customer-service oriented and excellent interpersonal skills
- Strong initiative and work ethic
- Punctual, reliable, and regular attendance
- Strong attention to detail
- Ability to work in a fast-paced environment
- Excellent communication skills – verbal and written
- Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways
Job Type: Full-time
Pay: $15.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk: 1 year (Preferred)
- Hilton OnQ: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time
$31k-39k (estimate)
01/06/2024
06/01/2024
The job skills required for Guest Service Representative include Customer Service, Guest Service, Housekeeping, Initiative, Communication Skills, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
Similar Jobs
Popular Articles
