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Number of positions:2
Description:
IT Support Systems Analyst: Provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end-user system support.
· Provide senior level workstation/laptop support .
· Ability to provide remote support for a professional hybrid work environment.
· Systematically resolve issues related to workstations and laptops.
· Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems.
· Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate.
· Document issues/problems and solutions for both IT team members and end users
· Be available as on-call support as needed.
Qualifications:
· 3-5 years relevant technical and functional experience in a hybrid Windows based environment
· 3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
· 3-5 years of experience providing technical support in the financial industry a plus
· Bachelor’s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.
· Strong diagnostic and troubleshooting skills to restore immediate use of systems.
· Strong documentation and communication skills
· Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams
Desired:
· Ability to interface with all levels of production and management Team .
· Strong diagnostic and troubleshooting skills to restore immediate use of systems.
· Strong documentation and communication skills
Technical Requirements:
· Windows 11 and Office 365 Support
· Outlook and Office 365 support and troubleshooting, SharePoint client end support
· System build, deployment, and maintenance
· Strong familiarity with desktop security products
Firm understanding of Active Directory Administration
Deep functional understanding of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads
Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
Experience with MDM systems such as MobileIron and Microsoft Intune
Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.)
Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)
Training and Certifications:
· Relevant Microsoft Windows certifications are desired but not required.
As per call with Hiring Manager - there are two roles.
#1 would be more focused on the support end.
#2 would be heavier on user experience & mobility.
Client says he's looking for candidates that have a High Emotional Intelligence IQ
Full Time
$59k-73k (estimate)
05/03/2024
05/16/2024
diligentetechnologies.com
SANTA CLARA, CA
200 - 500
2006
ROHITA JOSHI
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.