2 Customer Support Specialist (+French Speaking) Jobs in Galway, NY
Diligent Corporation is Hiring a Customer Support Specialist (+French Speaking) Near Galway, NY
Position Overview:
Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in Galway. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in French.
Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.
The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
- Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource
- Accurately process and record call transactions using a computer and designated CRM software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources.
Required Experience/Skills
- Experience of phone-based Software Application/Technical Support or call centre experience supporting end users
- Exceptional written and verbal communication skills in English are required, and advanced to fluent level in German.
- Working knowledge of Windows OS
- Proven problem-solving skills and technical aptitude
- Superb communication and customer handling skills
- Ability to think on your feet in a highly demanding and fast-moving environment
Job Summary
Full Time
IT Outsourcing & Consulting
$41k-51k (estimate)
09/20/2023
06/30/2024
boardbooks.com
GREELEY SQUARE, NY
200 - 500
2020
BRIAN STAFFORD
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Support Specialist (+French Speaking) include Customer Service, Problem Solving, Communication Skills, Products and Services, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (+French Speaking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (+French Speaking). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (+French Speaking) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (+French Speaking), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (+French Speaking). You can explore the career advancement for a Customer Support Specialist (+French Speaking) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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