Job Title: Systems Administration

Compensation: $80,000-94,000 exempt 

Full-time: 100% FTE, 40 hours per week

Benefits: Medical, vision, and dental insurance, paid time off and flex holidays, life insurance and retirement plan

Reports to: Chief Administrative Officer 

Location: Watsonville

JOB OVERVIEW:

Digital NEST is a workforce development center that has welcomed hundreds of youth from working-class, farmworker communities to develop the technical and professional skills they need to achieve their dreams. The NEST is proud to be a great place to get your career started and/or to expand your career to the next level. It is an exciting time to join the NEST as we are on the precipice of expanding to a total of five communities across Northern California by the end of 2023. Digital NEST has centers in the heart of Watsonville, Salinas, Gilroy, Modesto and soon to launch in Stockton.

The ideal candidate will be experienced in the management of desktop/laptop hardware, software and applications as well as a constellation of cloud-based services, be open-minded and able to create and manage positive change, must possess technical curiosity, self-motivation, and strong attention to detail. The System Administrator will be responsible for a wide range of activities related to user computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems, networking and cloud services (hosting and SaaS). 

Digital NEST is in the process of planning a roadmap of process migrations. Users will be required to learn to use a new set of online tools for their daily functions. The ideal candidate will provide a friendly “calm in the storm” face that users feel comfortable reaching out to during this process. 

The System Administrator is ultimately responsible for all the technical needs of the organization. As such, they will supervise the IT Helpdesk Specialist in their duties providing friendly “customer” service to members, maintaining the software and hardware inventories of the member laptops, and installing OS and software on computers as needed. 

Systems Administration and General NEST IT Support and Maintenance (40%)

• Ability and/or aptitude to configure and manage major systems, such as Google Workspace, Salesforce (CRM), Zoom, Asana, Adobe, Zenefits (HRIS), Thought Industries (LMS), Sage Intacct (Accounting), Classy, SnipeIT, Wordpress etc., for best use cases and practices organization wide.
• Salesforce knowledge is a MUST as we utilize this tool org wide and need an expert to ensure we are using it efficiently and for best results.
• Review systems org wide for best practices and be able to make suggestions that wil be a better fit as the org grows.
• Troubleshoot network (wired and wireless) issues.
• Serve as back-up support for IT management, for any technical functions, as needed:
  • Prioritizing requests for technical assistance
  • Providing support via face-to-face, phone, email, video conference and other methods
  • Installing and updating OS, applications, and software on computers, configuring as needed
  • Selecting, setting up and troubleshooting computer peripherals such as external monitors, keyboards, external drives, etc.
  • Maintaining software and hardware inventories
  • Keeping up to date with technology tool’s new features and evaluates for organizational impact
  • Setting up, maintaining, and deleting user accounts in various systems as needed

• Provide support for Malware and Antivirus detection, removal, and prevention.

• Set up and handle backup procedures.
• Diagnose advanced computer and cloud service problems and determine the source of the problem. Provide installation and configuration of endpoint management for staff and student member workstations.

• Maintain and improve documentation, including forms, protocols and workflows in Salesforce and all systems in use company wide.
• Collaborate with the Information Technology team on system maintenance, including identifying and documenting problems, defining requirements for new protocols, and testing new procedures. 
• Conduct a comprehensive refresh of data, both historical and current, specifically institutional grants and individual donors.

Agency Technology Deployment and Training (50%)

SalesForce Specific:

• Identify agency need and usage of Salesforce company wide as first steps into Systems Admin role.
• Evaluate the needs and best practices of Salesforce within the organization.
• Identify and gather requirements from users to ensure Salesforce configuration aligns with all organization-wide processes.
• Conduct general user training (and monitoring user adoption) program to onboard new users and also serves as a refresher training for existing users.
• Provide 1:1 support to existing Salesforce users as needed.
• Oversee and monitor configuration changes, including workflows, automations (Salesforce Flow), new/deprecated fields, page layout adjustments, adding newly needed variables to picklists, dashboard creation/edits.

Other In House Technologies:

• Build the Matrix of all integrated technology and best practices for better in house decision making for growth of organization. 
• Create the plan for all software usage company wide
• Lead the development of a technology infrastructure plan, including the development of policies and procedures to effectively run an IT Department across multiple NEST locations. 
• Manage projects for consolidation and migration of business functions to new tools.
• Work directly with programming staff to assess tech needs and provide solutions throughout the programming season.
• Research and document tool technical capabilities for better decision-making.
• Plan the deployment of new tools, communicate timelines and training plans to staff
• Train staff on new tools used agency-wide.
• Develop and document new policies and procedures related to agency technology tools.
  • Provide installation and configuration of endpoint management for staff and member (laptop) systems 
  • Diagnose computer and cloud service problems in person or over the phone determining the source of the problem 
  • Troubleshoot network (wired and wireless) issues 
  • Prioritize requests for technical assistance. 
  • Provide support via face to face, phone, email, and other methods 
  • Install OS, applications, and software on computers, configuring as needed. 
  • Maintain software and hardware inventories. 
  • Provide server management
  • Provide support for Malware and Antivirus detection, removal, and prevention.
  • Assist users with the use of online tools 
  • Implement, monitor, and improve security organization wide 
  • Set up and handle backup procedures 
  • Set up, maintain, and delete user accounts as required for onboarding and offboarding. 
  • Works with an outside tech support service provider to ensure all technology needs within the agency are met (if needed). 

Agency Technology Deployment and Training 

• Assist management and users with consolidations and migrations of business functions to new IT tools. 
• Plans the deployment of new tools and communicates timelines and training plans to staff. 
• Trains staff on new tools used agency-wide. 
• Under the close supervision of the CAO, develops and documents new policies and procedures related to agency technology tools. 
• Under the close supervision of the CAO, conduct cost and budget analyses. 

Agency Help desk Management 

• Provide customer-friendly support to Digital NEST staff, members, and guests. 
• Supervises the IT Helpdesk Specialist and ensures that they have all the knowledge and tools to do their job. 
• Provides guidance to the IT Helpdesk Specialist and trains them on new technology. 

Programming

• Work directly with programming staff to assess tech needs and provide solutions throughout theprogramming season.
• Performs other duties and tasks assigned by the Development Director.

Program and Organization-Wide System Support (10%)

• Conduct general user training (and monitoring user adoption) program to onboard new users and also serves as a refresher training for existing users.
• Oversee and monitor configuration changes, including workflows, automation , new/deprecated fields, page layout adjustments, adding newly needed variables to picklists, dashboard creation/edits.
• Identify and gather requirements from users to ensure Salesforce configuration aligns with all organization-wide processes.
• Monitor integration issues and changes
• System maintenance/cleaning: security reviews, monitoring release updates, Health Check, and Optimizer, de-duplication of records, weekly data snapshots, data imports. Quarterly field utilization reports to identify unused/little-used fields/reports, monthly full system & metadata backups of production and sandbox instances, annual archive or purge of documents/files to reduce/avoid storage charges.

QUALIFICATIONS:Customer Relationship Management System (CRM) - Salesforce 

• At least 5 years of technical background and experience in managing a CRM system, such as Salesforce 
• Experience troubleshooting system issues for users for both PC and Mac OS
• Experience in developing and conducting new user trainings and ongoing support for existing users
• Experience in a client support environment, including remote troubleshooting of system issues
• Ability to maintain patience and a positive demeanor working with non-technically oriented customers
• Thorough understanding of TCP/IP protocol
• Ability to triage on the spot, whether described by a customer or by a ticketing system

General

• Advanced proficiency with Google Workplace collaboration tools (Google Docs, Sheets, etc.)
• Basic proficiency with a task management system, like Asana
• Previous experience with youth service or educational organizations, preferred but not required
• A self-starter with strong organizational, communication, presentation and customer service skills 
• Ability to interact with and relate well to others, and possess the ability to work independently
• Keen eye for detail and a collaborative spirit
• Must be flexible; have a positive, can-do attitude; and have a strong desire to work in an industry that focuses on helping others

• Comfort with networking, and meeting new people in activist and nonprofit circles as well as corporate and business settings

REQUIREMENTS:

• Passion for the mission of Digital NEST and belief in upholding organization’s core values
• Understanding of and sensitivity to issues of culture/ethnicity/race, gender, sexual identity, class/SES and immigration status 
• Ability to be an ally to people of color, women and lesbian, gay, bisexual, transgendered, queer, questioning and intersex individuals and their allies (LGBTQIA) 
• Candidates must have a valid CA driver's license, pass a background check, and be able to travel and work evenings or weekends occasionally, or as needed

PREFERRED, BUT NOT REQUIRED SKILLS:

• Bilingual Spanish/English
• Working with and/or teaching youth
• Technical certifications: A , Network , ITIL, MCP, CCENT, Security , MCSA
• Basic knowledge with data and relational databases; analyzing, querying, backing up, etc. organizational data, infrastructure and physical security

Digital NEST, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Digital NEST is also committed to an inclusive experience for all applicants and will endeavor to make reasonable accommodations in the interview process, to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem-solving and more creative thinking, so we're dedicated to adding new perspectives to the team.

We look forward to hearing from you.

Please refer to our career page for more information on how to apply for reasonable accommodations.