Position Title: Systems Administrator

Employment Status: Full-time - Exempt

Department: Information Technology 

Position Reports To: Information Technology Manager

Summary Description:

The Systems Administrator plays a pivotal role in maintaining and fortifying the integrity and security of our operating system environment and diverse computer systems. This position is responsible for administering, installing, and troubleshooting various operating systems, conducting system maintenance tasks including backups, recovery, and file maintenance, as well as scheduling, installing, and testing system software upgrades. Additionally, the Systems Administrator configures software and resolves technical issues. This role provides crucial technical support, encompassing server and workstation setup, updates, troubleshooting, while also diagnosing software and hardware problems. The Systems Administrator is prepared to assist staff with IT-related problems when called upon and takes an active role in network support, troubleshooting network equipment including Cisco routers, switches, and Meraki devices, as well as managing high availability server clusters and SANs, and leveraging Azure and Office 365 experience/knowledge as needed. 

Essential Job Duties/Responsibilities:

• Daily attendance is mandatory for this position
• The following job duties and responsibilities are essential functions of this position:
• Provide courteous and proficient technical support to internal customers
• Prioritize and resolve issues in a timely manner
• Document and track support issues
• Assist the helpdesk as needed
• Maintain a secure network
• Other duties assigned

Qualifications:

• Preferred: Associate or bachelor’s degree in computer science, computer engineering or related field
• Preferred: Minimum of 5 years’ experience in networking, administration, and managing high availability server clusters and SANs
• Must be willing to travel and do support after hours
• Demonstrated ability to maintain a high level of confidentiality
• Excellent organizational, and communication skills

Knowledge:

• Proficiency in General Networking
• Knowledge of Cisco Routers, switches, and Meraki devices
• Competence in Windows Server Support
• Understanding of security protocols and practices
• Ability to manage high availability server clusters and SANs
• Azure and Office 365 experience/knowledge
• Security knowledge 

Physical Requirements:

While performing the responsibilities of the Systems administrator job, the employee is required to talk and hear. The employee is often required to sit for long periods of time and use their hands and fingers. The employee is also required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. Vision abilities required by this job include close, mid- range and distance. Must be able to lift a minimum of 10 pounds.