Join an outstanding team that offers exciting job opportunities with the goal of providing the absolute best support to our customers. Here at DigiFlight we embrace integrity, innovative solutions, put our customers first and offer a highly competitive benefits package!

Role description:
 The Systems Administrator- Level 2 will:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Required skills: 

• Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. 
• Active TS/SCI with Fullscope polygraph

Desired skills: 

• Systems troubleshooting including hardware and software, Linux, Analysis capabilities, Communications, Java/ Scripting in ruby/python/bash, SOP development, Familiarity with: Rancher, Ansible, Elastic Search, Redis, Solr, Data Flow, Docker and Kubernetes.
• Linux skills, Nagios, Grafana, Prometheus
• Experience with RTRG Mission analytics operation and use
• Monitoring OS and Applications
• Troubleshooting OS and Applications and escalating as required
• Troubleshooting dataflow and escalating as required
• Troubleshooting network issue and escalating as required
• Ability to read a variety of Graphs of systems information and interpret them to discerncorrect operations.
• Good communications skills written and verbal.
• Ability to dissect complex issues and generate concise accurate status.
• Generating metrics and reports for submission to customers using disparate data sources.
• Generating SOPs for use by the members of the Watchdesk and/or customer’s
• Ability to lead small team of WD shift personnel
• Ability to direct and provide meaningful guidance to teammates
• Maintain schedules as required

Our People 

DigiFlight attracts the most highly skilled workforce to protect some of our nation’s most sensitive systems. Before joining the company, many DigiFlight professionals served our country in a civilian and/or military capacity. Our diverse team provides innovative solutions as they support critical clients in tackling tough challenges. Most importantly, our team is passionate about their work and making a difference.

Our corporate culture promotes a healthy work/life balance.

Our Benefits

DigiFlight’s competitive benefits package allows employees to manage their personal and professional portfolios through a variety of features and programs. Our benefits include:

• Health, Dental, Vision, and Flexible Spending Account
• Paid Time Off (PTO)
• 11 paid holidays
• Tuition Education Assistance
• Professional Development
• 401(k) retirement plan
• Life insurance and short- and long-term disability insurance
• Employee Referral Program
• Marketing Incentive Plans

DigiFlight, Inc. (DFI) is an Affirmative Action, Equal Opportunity Employer. DFI offers a highly competitive, family-oriented benefits package.