3 Customer Onboarding Specialist Jobs in Irmo, SC
Diesel Laptops is Hiring a Customer Onboarding Specialist Near Irmo, SC
- Following processes and procedures related to Customer Support.
- Acknowledging and resolving customer complaints.
- Processing orders and requests in response to customer inquiries.
- Processing equipment return and requesting refunds.
- Documenting customer interactions and communicating issues to appropriate departments. Escalating customer complaints when necessary.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive and professional attitude towards customers at all time.
- Promptly responding to customer inquiries.
- Providing feedback on the effectiveness of customer support processes.
- Acknowledging customer complaints and providing prompt resolutions.
- Ensuring accurate records and documentation related to customer communications.
- Researching common issues and obtaining knowledge to handle future occurrences.
- Communicating with customers via phone, email, and chat..
- Reviewing tickets and prior communications from both inside and outside of the department.
- Providing customers with appropriate resources and answering frequently asked questions.
- Working with production for special product builds.
- Assessing customer qualifications for replacements and warranty claims and promptly processing orders.
- Processing returns in inventory system, checking quality of returns received, and requesting refunds.
- Putting away returns and replacement items in appropriate physical locations, while ensuring quality and appropriating to correct location in inventory system.
- Other Duties as Assigned
Job Summary
Full Time
$39k-48k (estimate)
03/15/2024
05/14/2024
diesellaptops.com
Irmo, SC
100 - 200
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The following is the career advancement route for Customer Onboarding Specialist positions, which can be used as a reference in future career path planning. As a Customer Onboarding Specialist, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Onboarding Specialist. You can explore the career advancement for a Customer Onboarding Specialist below and select your interested title to get hiring information.
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