iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management.

During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers.

On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.

PRIMARY DUTIES AND RESPONSIBILITIES:

• This role requires you to be tech-savvy, and you must be comfortable with working with our internal messaging (Google Hangout, Zoom, Google spreadsheet, pdf, printers, etc. ). Also requires you to be patient and able to explain technology to a non-tech savvy population. You will be required to teach our elderly patients on how the mobile app and medical device works, as well as helping them with troubleshooting with any tech issues.
• Collaboratively develop an individualized care plan, behavior goals and learning objectives with each patient. Provide individual case management to patients and keep documents with HIPAA compliance.
• Use the established Standards of Practice and Professional Performance (SOP/SOPP) in diabetes care and evidence-based practice guidelines to determine the educational interventions for each individual.
• Collaborate with primary care physicians and other clinicians while utilizing the iHealth Share Care platform and devices designed to track and monitor outcomes and provide educational interventions. 
• Provide remote support to patients in our program through our online platform during shifts.
• Work with a cross-functional product team to develop and constantly improve digital health solutions to extend the chronic disease management beyond the doctor's office.
• May have an opportunity to serve as the leader of a clinical service team, to develop clinical protocols and educational content for our diabetes and hypertension self-management education program that meets AADE and AHA standards.
• Other duties and projects as assigned.

License/CertificationsRD/RDN (Registered Dietitian/Nutritionist)KNOWLEDGE/SKILLS/ABILITIES: 

• Excellent communication and patient care
• Excellent trainability and flexibility
• Experience working with patients with Diabetes and Hypertension in a clinic setting
• Ability to perform standard clinical procedures according to established protocols 
• Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment
• Ability to maintain quality, safety, and/or infection control standards
• Must be a good team player or even a team leader
• Must have basic good computer skills
• Good problem-solving ability
• Bilingual a plus especially Spanish, Cantonese, Mandarin, Tagalog, Vietnamese, etc.