96 Customer Service Associate (Rochester, NY) Jobs in Rochester, NY
Diamond Shield is Hiring a Customer Service Associate (Rochester, NY) Near Rochester, NY
Supervisor: National Service ManagerPay range: $19.00-$24.00/hr.Company DescriptionFounded in 1998, Diamond Shield designs, installs and services paint protection film for the outdoor recreation industry. We have steadily earned the trust of more manufacturers, dealerships, and individuals than any other paint protection company.At Diamond Shield we strive to make lives better through meaningful relationships with our coworkers, customers, and communities. Our success is measured by how we improve the lives of people inside and outside our walls. Our culture and service has positioned us as a leading distributor to the RV and Automotive Industries. A focus on exceeding our customer’s needs every day by going beyond what is expected and doing what we say we will do, is critical at every level of our organization.Core Values: Positivity, Respect, Dependability, Quality, Teamwork, Always ImprovingVision: To be the most trusted supplier to the RV IndustryMission: A Worry-Free Customer Experience by providing unbeatable service, industry leading products, and professional installations.Job PurposeOur growing business is looking for a supportive and helpful individual to join our team as a Customer Service Associate, based in Rochester, NY. We need an enthusiastic, well-spoken individual who can make a difference by listening to a wide variety of customer and manufacturer warranty issues and help others resolve problems. The successful candidate for this role will build a strong relationship with our customer service and warranty team members, have a strong understanding of the company’s policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.Objectives
- Providing unbeatable service, relentlessly improving our customer experience.
- Answer incoming phone calls and emails in a courteous and professional manner, ensuring customers receive considerate, prompt, and effective service.
- Responsible for understanding specific industry language to effectively resolve problems.
- Document and organize customer information and vehicle information into CRM and other systems.
- Follow up on warranty concerns with customers as needed.
- Send warranty estimates to dealers, with pertinent information regarding their situation.
- Serves as a liaison for scheduling, between technicians and customers.
- Respond to incoming voicemails and emails within the allowed time.
- Tradeshow Support when needed.
- Associate degree
- Ability to always remain professional and courteous with customers
- Excellent verbal and written communication skills
- Proficient in the Microsoft Word and Excel
- Customer Service and/or Warranty Admin experience preferred
- CRM experience preferred
- Comfortable sitting and standing for prolonged periods while working with other
- Onsite and remote, internal, and external partners, via phone, text, email, chat, etc. to troubleshoot, validate data, gather and record missing data.
- Expectation is a standard work week, onsite (Mon-Fri 8:30a-4:30p)
This is a full time position
Job Summary
Full Time
Consumer Services
$38k-48k (estimate)
04/20/2024
06/18/2024
diamond-shield.com
ROCHESTER, NY
50 - 100
2004
Private
BEAU GRINGER
$10M - $50M
Consumer Services
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The following is the career advancement route for Customer Service Associate (Rochester, NY) positions, which can be used as a reference in future career path planning. As a Customer Service Associate (Rochester, NY), it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate (Rochester, NY). You can explore the career advancement for a Customer Service Associate (Rochester, NY) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
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