VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY :

The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

POSITION EDUCATION/QUALIFICATIONS :

¨ High School/GED preferred

¨ Medical Office Certificate preferred

¨ Excellent customer service skills

¨ Computer skills required with knowledge of Microsoft Office suite

¨ Excellent data entry skills

¨ Good written and verbal communication skills required

¨ Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE :

¨ Minimum of two (2) years receptionist experience in a medical setting required

¨ Previous experience in a high volume medical office setting is preferred

¨ Previous clinic experience with walk-in patients preferred

¨ Ability to learn computer software

¨ Previous experience with electronic medical record preferred

¨ Medical terminology experience/education, preferred

RESPONSIBILITIES:

¨ Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service.

¨ Respect and maintain privacy and dignity of patients; assure confidentiality at all times

¨ Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation

¨ Registration of patients to include demographics, collection of co pay and co insurance amounts, collection of insurance and other applicable data

¨ Ability to take accurate and understandable messages and route them to the appropriate party as necessary

¨ Make appointments for new and established patients

¨ Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR

¨ File faxed/scanned information in charts for review by provider, if needed

¨ Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration

¨ Communicating with patients and providers

¨ Scheduling, canceling, and rescheduling patient appointments

¨ Reminding patients of upcoming appointments and tracking missed appointments

¨ Forwarding telephone calls appropriately and following up on return calls

¨ Insurance verification and verification of patient demographics

¨ Retrieving and filing of medical records and delivering to appropriate providers as needed

¨ Statistical reporting for Manager as needed

¨ Other copying, filing, scanning and faxing duties

¨ Collecting co-pays and cash from patients, getting authorization on credit cards

¨ Entering charges, payments, and daily balancing, as needed

¨ Petty cash daily reconciliation

¨ Prepare deposit for the bank as needed

¨ Prepare and scan packets needed for billing as needed

¨ Other duties as assigned

LINES OF RESPONSIBILITY :

Physician, Chief Ambulatory Officer, Practice Administrator, Manager

CUSTOMER SERVICE:

Performs other duties as assigned Provides excellent customer service to all customers. All employees are required to attend the C.A.R.E. program which outlines the Customer Service Principals including: First Impressions, Communication, Hospitality, Teamwork, Professionalism, Service Recovery and the Golden Rule. All employees are expected to practice theses principals at all times.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

B. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes : HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

Employee Signature: ________________________________ Date: _______________________