JOB DUTIES (include but are not limited to the following):
• Import/Domestic Purchasing
 - Process orders accurately and efficiently.
 - Provide support and guidance to franchisees in SCM field.
 - Purchase goods from local vendors and manage inbound reports.
 - Plan weekly outbound orders between centers and handle customer services.
 - Analyze sales orders, forecast demands, and manage stock quality control.
 - Suggest SCM strategies and manage announcements on system boards.
 - Collaborate with cross-functional teams, vendors, and distributors.
 - Process return requests and handle invoice processing.
• Logistics and Inventory Management
 - Supervise manufacturing operations, ensuring productivity and efficiency.
 - Manage product manufacturing and expiration dates, addressing FIFO issues.
 - Reconcile physical inventory records, maintain accurate records, and report any issues.
 - Participate in monthly physical inventory checks and publish performance reports.
• Planning
 - Supervise the sourcing of frozen dough, cake, package, and raw materials, including monitoring delivery and pricing processes.
 - Oversee the planning of production work schedules to ensure timely delivery of final products to customers.
 - Forecast demand for stock and packages from South Korea.
• Customer Service:
 - Interact directly with customers via telephone, email, or in-person interactions.
 - Respond promptly to customer inquiries and resolve issues effectively.
 - Handle and resolve customer complaints in a timely manner.
QUALIFICATIONS & SKILLS:
• Bachelor's Degree with at least 3year experience in related field
• Preferred similar experiences of logistics and warehouse operations
• Strong financial acumen is a plus
• Data analysis skills
• Must have strong communication skills both written and verbal
• Must possess strong responsibility, accurate decision and ability to have attention on details
• Preferred additional experiences of food industry
• Must be proficient with Word, Excel and PowerPoint
• Must thrive in a team environment but be able to take initiative and work independently.
• Must be bilingual in Korean and English