Job Title: Customer Service Rep II

Pay Range: $15/hr. - $16/hr.

Duration: 12 Months with possible extension depending upon performance and business needs.

Schedule:

1. 8AM -5PM - M-F

2. 12PM -8PM - M-F

3. 4PM-8PM M-F, & 10AM- 6PM Sat

Description:

Work Location: Juno Beach, FL 33408 (Onsite)

Description:

Their primary responsibilities include:
1. Outbound Calls: Telemarketers will outreach out to potential customers using provided leads.
2. Incoming Calls: Telemarketers will also be responsible for handling incoming calls from prospective customers.
3. Script-Based Communication: Telemarketers will have scripts to detail off and provide information about product features, prices, and benefits.
4. Understanding Customer Needs: Telemarketers will ask qualifying questions to determine customer eligibility and tailor their pitch accordingly.
5. Persuasion and Sales: Their goal is to persuade customers to enroll by demonstrating how the offered services meet their needs.
6. Record Keeping: Telemarketers keep records of calls, sales, and customer information in computer systems.
Requirements and Skills:

• Experience: Proven experience as a telemarketer or in a similar sales/customer service role.
• Sales Quotas: A track record of successfully meeting sales quotas, over the phone.
• Computer Literacy: Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems.
• Language Proficiency: Proficient in English, Spanish is a plus.
• Patience and Persistence: Ability to handle customer rejection and remain patient.
• Education: High school diploma; a Bachelor’s degree is a plus.
• Location: CSE Bldg.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

Job Types: Full-time, Contract

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Juno Beach, FL: Relocate before starting work (Required)

Work Location: In person