Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client afully-fledged MSP providercatering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic Field Engineer / Onsite Engineer to join their dynamic team. 

What’s in it for you -

• Salary: £25,000 - £45,000 per year depending on experience

• 40 days paid holiday annually 

• Partnerships scheme where you will receive a share in the profit of the business.

Mandatory Skills -Atleast 5years’ experience in a similar role in:

• Configure and implement cyber essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Network Infrastructuremaintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)

• Ability to pro-actively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations 

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem solve independently.

Duties will include but are not limited to - 

• Be the initial point of contact for our customers.

• Manage incoming requests incidents/requests from the help desk.

• Provide customers with timely updates to their cases in line with Service Level Agreements.

• Escalate high priority issues to Line Management.

• Complete regular tasks in line with Service Desk procedures.

• Review daily priorities and take appropriate action to ensure results are achieved.

• Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.

• Installing, testing, maintaining and repairing hardware and software. 

• Documenting processes and logging tickets for open work.