Summary
BELL ATTENDANT - SEASONAL
Compensation Benefits
Hourly position staring at $16.85
Paid Time Off – Vacation, Sick
Employee Assistance Program - free counseling sessions annually for you and your household members
Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more
Employee Dining Discounts
Complimentary Employee Meal
Educational Reimbursement Opportunities up to $1000
Wellness Reimbursement up to $150
6 Complimentary Nights
Company Seasonal Events
Quarterly Company Events
Free Parking
Hyatt Family/Friend Room Discounts
Referral Bonuses
Uniform
What you'll be doing in this role
The Bell Attendant is in constant communication with the Front Office & Valet team to ensure Guest are greeted as they enter and exit the lobby.
Guest-Facing Service Management
Provide warm, humble and knowledgeable service throughout the property
Liaise with Front Office operations staff to ensure a seamless guest experience
Assist with the curation of the guest’s experience both on and off property
Escort guests to their rooms, transporting luggage and personal items to and from the guest rooms.
Assist with any guest deliveries (amenities, letter, gifts, packages, etc.)
Monitor and maintain Guest hallways/elevators and lobby always clean and presentable
Be aware of all activities happening at the hotel at all times
General/Miscellaneous
Ensure in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
All other duties as assigned by manager
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Qualifications
In an ideal world, you have:
1 years of experience in a luxury hotel within facing Guest experience
Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
Excellent communication and interpersonal skills
Ability to listen, communicate, and make connections
Relevant experience in high-end hospitality/restaurant operations
Excellent Mobile Device competency (HotSOS, Zello, Apple & Android UI)
Ability to work with confidential information
A person of integrity; fair and consistent
Creative problem-solving and critical decision-making skills
Ability to work collaboratively across the organization
Availability as needed to accommodate hotel occupancy (Summer, Spring, weekends, holidays)
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
Must be able to lift and carry up to 50 pounds, and be able to push up to 100 pounds
Refined verbal communication skills
Ability to stand and/or sit for prolonged periods of time
Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
KEY COMPETENCIES
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
To be flexible, responding quickly and positively to changing environments
To maintain high team focus via cooperation and support to other team members in the pursuit of department goals
Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.