The Practice Manager is responsible for working with the business owner to oversee the clinical and administrative aspects of the practice, including practice profitability, revenue goals, and CORE metrics. This includes accountability for clinical quality of care, customer satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, staff leadership, and ensuring adequate access for patients. The expectation of a Practice Manager (PM) is for someone who aspires to greatness. They are the backbone of the practice. The PM has a demanding and visible position requiring a broad range of experience and expertise.

They must demonstrate strong knowledge of office management and operations, the aesthetics industry, and the ability to assist in the development and execution of the business plan, growth strategy, and leading teams. A team-oriented leader who can focus the energy of the practice toward success. Someone dynamic and energetic, with a strong desire for personal achievement as well as the ability to lead, coach, and foster teamwork and morale. Works closely with the SMD, practice supervisors, and the Division Director, to ensure that IHA employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.