3 Receptionist Scheduler - Temp (PS) Jobs in Palm Springs, CA
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Desert Oasis Healthcare is Hiring a Receptionist Scheduler - Temp (PS) Near Palm Springs, CA
- Check-in and Receptionist
- Greets patients as they enter and are checked in.
- Monitors patient flow, checking in patients in a timely manner, notified Medical Staff when patient wait time is more than 15 minutes.
- Notified Medical Staff when intervention is required. Maintains orderliness of the waiting room and work station.
- Registration and Data Entry
- Obtains demographic and health plan information according to DOHC Scheduling Policy.
- Properly determines health plan type. (HMO, PPO/EPO, Medicare, Medi-Medi, Work Comp, Personal Injury)
- Accurately verifies health plan eligibility documenting coverage dates, policy number, group number, copayment, deductible using EZ-Cap, Health Plan website or voice verification system.
- Accurately enters all demographic and health plan data into NextGen EPM/EHR with a less than two percent (2%) error rate.
- Patient Portal
- Proactively encourage patients to enroll in the Patient Portal.
- Enrollments are complete thoroughly and accurately.
- Patients are encouraged to communicate via the Patient Portal for various non-emergent requests.
- Correspondence
- Generates no-show/missed appointment letters daily.
- Processes patient letters (lab, diagnostic studies, no-show missed appointment) within the eight hour workday in which they were received.
- Scheduling
- Verifies demographics and health plan assignment.
- Schedules appointments according to the Desert Oasis Healthcare Scheduling Policy.
- Referrals are scheduled within 24 hours with the exception of STAT or Urgent authorizations.
- Check Ascender database for required Five Star assessments and assist patients in scheduling their appointments. If applicable, appointments are confirmed two days prior to the appointment.
- Telephone Etiquette
- Incoming External Calls are answered within 3-4 rings or less than thirty seconds.
- Answers calls in a professional manner and tone of voice.
- Identifies self with Name, Title and Department.
- Transfers calls to the appropriate department/location.
- Verifies the callers full name, DOB, Member ID and current demographic information prior to disclosing information. Documents messages in EHR Telephone Template and tasks them to the Medical Staff.
- Payment Transactions and Daily Deposits
- Copayments are properly documented in Practice Management.
- Credit Card, Check and Cash payments are processed accurately.
- Daily Collections/Balancing Log is completed accurately and balances with the Transaction Ledger in Practice Management.
- Deposits are accurate, matching the Daily Collections/Balancing Log and Transaction Ledger in Practice Management.
- Maintains office supplies and places orders within budget parameters.
- Perform other duties as assigned.
- High school diploma or equivalent. High school diploma or equivalent.
- One year of recent experience in healthcare, preferred. Experience may be substituted by the completion of an accredited Administrative Medical Assistant/Medical Front Office Assistant program.
- Basic physicians office practices.
- Proficient in computer skills.
- Detail oriented and ability to multi-task effectively.
- Excellent communication.
- Current California driver's license and proof of auto insurance.
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-47k (estimate)
02/02/2024
05/27/2024
mydohc.com
INDIO, CA
200 - 500
1981
RANDY VAUGHN
$10M - $50M
Ambulatory Healthcare Services
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About Desert Oasis Healthcare
Desert Oasis Healthcare is committed to the provision and facilitation of the highest quality medical care to the residents of the desert communities. We will strive to be an organization which provides excellence in every encounter. As a result, we will be recognized by: Our patients as their care givers of choice; Our employees as their employer of choice; Our provider and health plan partners as their health care network of choice. Desert Oasis Healthcare is a non-discriminate (Religious, Cultural, Sexual, Ethnic) Health Care Provider. In 1981, Desert Medical Group Inc. introduced to the Co...achella Valley a full service medical facility, providing the community with all their health care needs from newborn to senior care. Today, we are Desert Oasis Healthcare - a team of highly skilled primary care physicians and ancillary providers with services conveniently located throughout the desert communities. Our many locations include Palm Springs, Bermuda Dunes, Indio, Rancho Mirage and Yucca Valley. Desert Oasis Healthcare's services include access to 4 Immediate Care Centers - Indio, Palm Desert, Palm Springs and Yucca Valley. We also offer an award winning Outreach Services Department that is committed to educating individuals on how to apply the principles of preventative health care in their daily lives, resulting in improved health. Desert Oasis Healthcare accepts most HMO's, private insurance, Medicare and private pay patients. We are affiliated with every hospital in the Coachella Valley, which includes Eisenhower Memorial Hospital, Desert Regional Medical Center, John F. Kennedy Memorial Hospital and Hi-Desert Medical Center
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