3 Support Technician Jobs in Glendale, AZ
Desert Diamond Casinos Entertainment is Hiring a Support Technician Near Glendale, AZ
Support Technician 11589
DDC - Glendale, AZ
Job Description:
Position Summary:
Under direct supervision of the IT Support Supervisor, provides user support, complex problem analysis and resolution, in-depth technical assistance, and training for hardware, software, network and telephone information systems.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
- Performs general problem solving and assistance on software applications and hardware systems and telecommunication system.
- Problem solving and technical assistance duties are accomplished through the routine exercise of discretion and independent judgment within parameters established by IT management.
- Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems.
- Provides in-depth technical assistance and maintenance support to departmental end users.
- Documents projects; writes and maintains user instructions.
- Maintains applicable records of all maintenance and repairs.
- Maintains knowledge of current technological developments/trends in area of expertise.
- Maintains a good communication with team members and maintains a positive and professional work environment.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
Job Requirements:
Minimum Qualifications:
Education and Experience:
High school degree or GED plus 3 years’ experience in IT Support; or equivalent combination of education and experience; or has completed 18 months as a Desert Diamond Casino IT Intern while successfully performing all essential duties and responsibilities of a Support Technician. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
- Knowledge of relevant state-of-the-art technology, equipment, and/or systems.
- Knowledge of guest service standards and procedures.
- Knowledge of computer hardware and software and telecommunication systems.
- Knowledge of current developments and technological trends in computer hardware and software.
- Knowledge of available computing and/or network hardware and peripheral equipment.
- Ability to perform preventive maintenance on computer hardware and software.
- Ability to communicate technical guidance and instruction to users on the use of Personal Computer (PC) and/or mainframe applications and systems.
- Ability to determine computer problems and to coordinate hardware and/or software solutions.
- Ability to communicate, read and write clearly in basic English.
- Ability to demonstrate outstanding guest service at all times.
- Records maintenance skills.
- Ability to foster a cooperative work environment.
- Ability to communicate effectively, both orally and in writing.
- Technical writing skills.
- Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
Job Summary
Full Time
$48k-62k (estimate)
04/09/2024
06/08/2024
ddcaz.com
Tucson, AZ
500 - 1,000
Related Companies
The job skills required for Support Technician include IT Support, Problem Solving, Computer Hardware, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician positions, which can be used as a reference in future career path planning. As a Support Technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician. You can explore the career advancement for a Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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