Job Responsibilities:

Deployment / In-Scope Configuration Items • Servers (Virtual & Physical) • Storage & Backup Devices • Server Appliances • Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS) • Tape Storage Units • Power Distribution Units rated 3KVA and below • SAN Fabric Switches • Network Switches • KVM Units • WAN Optimization Devices • Firewalls • Access Points • Routers • Physical Cabling • Cable Management • Cables which connect the device to itself, a peripheral, or a power/network port Break-fix / Technical Tasks List • Power Cycling • Running Diagnostics Commands • Conducting whole unit replacement • Inserting/Removing Media • Replacing Defective Components • Assist with fault diagnosis and investigation • Configuring Remote Access • Basic Storage Array Configuration • Replacing faulty cables • Tape Management and Maintenance • Rebooting routers, servers, storage devices or other equipment

Operations Tasks List

• Updating and Recording of activities in relevant IT Ticket Management System

• Coordinating and agreeing attendance time and date with key stakeholders

• Provide support either through phone, remote tools, or in person at onsite

• Perform installation as needed either through physical or network medium

• Coordinate actual activity date and timings including arrival and departure times.

• Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment

• Labelling, Patching and Asset Tagging activities

• Following specific task instructions and provision necessary reporting as necessary.

Job Requirements:

Technical Skills

• Good general understanding of IT principles such as Networks, Hardware and Domains

• Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support

• Knowledge of server/client operations in a domain environment including Active Directory

• Understanding of current and legacy hardware Infrastructure platforms

• Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable

• Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment

• Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations

• Knowledge of TCP/I P standards and networking

• Experience with Tape Management activities

• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

• Familiarity with backup and recovery software and methodologies

Language skills needed

• English Soft Skills

• Exceptional customer facing skills

• Able to communicate clearly and effectively both with Client and the Customer

• Logical and analytical approach to work

• Accurate record keeping

• Able to work unsupervised • Good timekeeper

• Intense focus on quality work

• Productive and Efficient Academic Background

• Bachelor of Engineering / Technology / Science or Equivalent Work Experience Overall Experience (in yrs.)

• 5 – 7 years (min

Salary and Benefits as per market standard