We are dedicated to growing a culture of belonging through our values :

Respect Trust Diversity Inclusion Equity

Note : This position will temporarily be based out of one of our neighboring Driver Licensing Offices operating Tuesday Saturday until the permanent office in the Tukwila / Renton area is opened in summer 2024.

This position requires in-person attendance in the Tukwila Driver Licensing Office Monday - Friday.

At the ,we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected.

Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for an Office Supervisor (LSR4) with amazing customer service skills and reliable work ethic to add to our Tukwila Driver Licensing Office!

Our Driver Licensing Offices live our purpose of Helping every Washington resident live, work, drive and thrive, every day.

They treat every customer with dignity and respect with a friendly and helpful attitude. They conduct driving skills tests, authenticate identity documents through on-line verification, conduct face-to-face interviews with applicants to validate their identity and consistently provide friendly and helpful customer service to the public with enthusiasm and a smile.

If you are ready to start your career in a culture that focuses on fostering teamwork, innovation, and growth, please read on!

Duties

As the Office Supervisor for our Tukwila office, you will have the opportunity to create a culture where our employees and customers feel valued and respected.

You will be relied upon to assist the public with their licensing needs, while ensuring the office is efficient and employees are fully supported.

As a result of your inclusive leadership and excellent customer service, you will directly support our agency's purpose, helping every Washington resident live, work, drive, and thrive.

Some of what you will do :

• Evaluate employee performance and prepares performance assessments.
• Assess training needs of staff and arranges for or provides instruction.
• Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
• Maintain records of all license work, fees collected, and monies deposited.
• Receive and respond to challenges, solving customer problems.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
• Verify authenticity of documents, evaluate information and make sound decisions to issue licenses / identification cards / instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.

Qualifications

What you will bring : Seven (7) years of experience providing product / services to the general public with three (3) years of management, administrative or supervisory experience.*

Three (3) years of experience as a Licensing Services Representative 2 (LSR2) and one (1) year of management, administrative or supervisory experience.

Two (2) years of experience as a Licensing Services Representative 3 (LSR3).

Up to four (4) years of relevant education* may substitute year for year for experience.

Associates degree 2 years Bachelor’s degree 4 years)

Experience must include :

• U.S. Citizenship.
• Valid WA driver license and five (5) years of licensed driving experience.Your valid driver license must have no restrictions other than corrective lenses, or you must have the ability to obtain one upon hire.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.

with the ability to use word processing software such as Microsoft Word or WordPerfect.

One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions.

This includes receiving cash, making change, counting down tills, and / or committing fiscal resources. This also includes consistently following applicable fiscal guidelines, regulations, and principles.

• Ability to assign, guide, coach and train one or more teammates while performing similar work.
• experience can be obtained concurrently* What may help set you apart :
• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
• One (1) year of experience explaining rules, policies and or procedures are regular daily functions. Experience must include the frequent application of techniques to ensure professionalism and mutual understanding.

Additional Requirements of Employment

• Verified reliability and malfeasance check for previous five years of employment.
• Prior to a new hire, a background check including, Abstract of Driver Record (ADR) and criminal record history will be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment.

Fingerprints will be used to check the criminal history records of the FBI. .

Upon hire, successful completion of the structured training program to obtain EDL certification.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact

Supplemental Information

Last updated : 2024-05-23