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Job Synopsis
This position is located in the District of Columbia (DC), Department of Human Services (DHS). The Case Manager is responsible for working with adults, including those who have experienced trauma as it relates to their experiences of being unhoused, their veteran status, or involvement in the criminal justice system to gradually become stable and self-sufficient through an array of social services, assessments, case management and crisis intervention services. The incumbent is responsible for providing case management/services and coordination services to clients within DHS’ programs. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to the client to ensure program goals are met.
About DHS
It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. This job announcement may be used to fill any future vacancies throughout the DC Government, Department of Human Services (DHS). The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.
Duties and Responsibilities
Serves as the case manager and service coordinator for assigned clients. Facilitates and ensures collaboration amongst all agencies, providers, and individuals connected (and/or providing services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Provides needed crisis intervention services for identified clients within DHS’ programs as assigned. Works collaboratively with DHS staff, clients, and involved agencies, providers, and individuals to conduct assessment and develop service plans that will result in the mitigation of barriers, address client needs, and promote self-sufficiency.
Connects assigned clients to, and ensure their engagement in, needed supportive services that will address barriers and challenges they face. Tracks client engagement/participation in supportive services. Monitors and evaluates the efficacy of services that clients are engaged/participating in. Provides feedback to the senior level DHS staff regarding the efficacy of services provided. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Works collaboratively with DHS staff to ensure maximum effectiveness and efficiency of program operation and attainment of program performance goals.
Qualifications and Education
Degree: behavioral or social science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
AND
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licensures, Certifications and other Requirements
None.
Working Conditions /Environment
The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting.
Other Significant Facts
Tour of Duty: Monday – Friday; 8:30am – 5:00pm
Pay Plan, Series and Grade: CS-101-11
Promotional Potential: None
Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.
Position Designation: This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
Full Time
Public Administration
$78k-93k (estimate)
05/11/2023
05/16/2024
CITY WEST CAMPUS, SOUTH AUSTRALIA
3,000 - 7,500
2004
MICHELLE LENSINK
$500M - $1B
Public Administration
The job skills required for Case Manager include Case Management, Collaboration, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Case Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Case Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Case Manager positions, which can be used as a reference in future career path planning. As a Case Manager, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Case Manager. You can explore the career advancement for a Case Manager below and select your interested title to get hiring information.