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Department

Job Summary
Under minimal supervision this position works with external vendors and internal Revenue Cycle Leadership ensuring that systems meet organizational quality standards, systems, and processes used within Denver Health are compliant with industry practices. This role serves as the primary point of contact for their respective vendors assigned, communicating issues, training and operational activities.
Essential Functions:

Excellent knowledge and understanding of systems, software and hardware utilized in day to day operations.

Participate in targeted audits to ensure vendor compliance with legal requirements, firm and industry standards and contractual provisions

Assist with performance analysis, and produce reports and dashboards/scorecards with key vendor / resource metrics

Track SLA reporting and assess vendor performance against SLAs

Assist with developing process improvement recommendations and help to manage end to end implementation

Assist with vendor management training materials and facilitate sessions as needed

Assist with governance meeting preparation, tracking status, and enhancing associated reporting

Assist with invoice validation and reconciliation

Track and report on service requests to vendors

Maintain policy and procedure manuals

Other duties as assigned

Education:

• High School Diploma or GED Required

• Associate's degree or Bachelor's degree in Computer Science, Information Technology, Business or healthcare related field preferred.

Work Experience:

Five years or more of experience in the maintenance and support of healthcare systems or related field preferred. Application programming or application support experience preferred.

Knowledge, Skills and Abilities:

This role requires an both system and revenue cycle process requirements, strong communication skills, problem solving, and leadership skills. Individuals in this role must possess the ability to handle multiple priorities and maintain effectiveness while solving complex problems related to processes and procedures. This role provides customer service and support to a multi-diverse audience set and it is imperative that candidates in this position are creative, have excellent communication skills, the ability to coordinate projects, provide oversite, and are able assist and guide others on system limitations or capabilities.

Time management is imperative in this role as individuals must have the ability to meet target or deliverables for system or vendor implementations, additionally the individual should likely have strong negotiation and facilitation skills, ability to see the big picture and generate / adopt new ideas

Knowledge and ability of Revenue Cycle, the processes related, the importance of interaction of our purchased services / vendors. Ability to perform liaison capabilities with vendor, align with the needs of both the organization and the vendor to achieve SLAs. Understanding of hardware and software requirements for multiple departments assigned, as well as Epic and other Hospital Systems. Understands the workflow and process requirements of complex application systems. Working knowledge of accounts receivables and customer service. Skill sets to include 10-key by touch and typing a minimum of 35 words per minute (WPM). Must have strong written and verbal communication skills. Possess the ability to communicate with both technical and non-technical personnel throughout the organization. Critical and analytical thinking, and organization and problem solving skills. Ability to prioritize work activities. Easily adapt to change. Ability to utilize various software applications and information systems to perform work processes.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: