Job Summary:

Under minimal supervision, performs a variety of clerical duties for their assigned clinic which include, but are not limited to, appointment scheduling, on‐line, in person and telephone appointment reminders, insurance verification and authorization, answer incoming telephone calls to the clinic, daily review of clinic schedules and miscellaneous clerical duties to ensure proper patient flow in the clinic. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, assists in data collection for departmental metrics, and creates standard of work for department scheduling.

Knowledge, Skills & Abilities:

• Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
• Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
• Knowledge of Commercial Insurance referral and authorization process is preferred.
• Some knowledge and the ability to learn medical terminology.
• Ensures confidentiality of patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient's care.
• Bilingual in Spanish preferred.

Computers and Technology:

• Able to type 40wpm
• Knowledge of Microsoft Office Suite
• Familiarity with Epic preferred

Education:

• High School diploma or GED preferred.
• Associate’s Degree preferred.

Experience: Two years customer service or healthcare experience preferred.

Credentials: Health Care Access Associates Certificate preferred.

Location: Pavilion L, Outpatient Medical Center

Shift:

• Days, Mon - Fri
• 9am - 5:30pm, or 4-10's: 7am - 5:30pm

Work Type: Full time

Salary:

$20.19 - $27.26/hr

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.