Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

This team is passionate about creating Salesforce solutions to transform businesses. We specialize in Sales/Service Cloud, Loyalty Management, and Salesforce Industries implementations, in collaboration with other teams, such as Marketing Cloud or Commerce Cloud. We excel at radical innovation, creativity, and collaboration. We serve multiple clients, across many different industries, with projects ranging from simple, out-of-the-box implementations to custom solutions that rely very little on standard functionality.

Job Description

We are looking for a Business Analyst with some level of experience or familiarity with the Salesforce Sales/Service Cloud platform. You will document the requirements of our clients and using that information to manage feature/bug backlog tickets in our project delivery software (Atlassian Jira). You will also ensure project documentation is completed on time and is compliant with team standards. You are not responsible for the hands-on-keyboard configuration work in a client's Salesforce environment but you will help if you have the appropriate experience.

Responsibilities

• Working with a Functional Consultant or Solution Architect, you will capture and document client's requirements.
• As part of the requirements-gathering process, you will also create requirements-oriented flowcharts or diagrams, such as Business Process Flow diagrams.
• In partnership with a Project Manager and a Delivery Lead, you will manage/maintain user stories, bugs, and other related types of tickets in Atlassian.
• Working with all team members on a project, you will ensure that project documentation, such as the Business Requirements Document, are completed on time and according to current team standards.

Qualifications

• Desired Certifications: any Business Analyst certification, especially Salesforce Business Analyst.
• 1-2 years of experience in an agency-style Business Analyst role but is not required.
• Any previous experience or familiarity with the Salesforce Sales/Service Cloud platform.

Additional Information

The anticipated base salary range for this position is $68,000k-110,000k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

This is a fully remote role.

#LI-LD1 #LI-Remote

About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
https://www.dentsu.com/https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.